Trainee Generalist Advisor

Do you have a passion for working in the heart of your local community and are driven by making a difference? Then Citizens Advice Mid Mercia is the organisation for you.

Our free and independent advice helps people solve problems in a confidential and impartial manner. Whatever the problem, we won’t turn people away. We make a difference. Our trusted brand and the quality of our research mean we make a real impact on behalf of the people who rely on us.

We are looking for a full-time Trainee Generalist Advisor to join our Core Advice Team. The role will be split between taking calls on our advice line where you will complete an assessment with the client and book them in for an advice appointment and you will also hold your own advice appointment with clients.

apply here: https://www.citizensadvicemidmercia.org.uk/jobs/trainee-generalist-adviser-2

Experience is not necessary, but we are looking for someone who:

• Has excellent communication skills
• Can manage own time effectively with a keen eye for detail
• Can complete tasks to the highest quality
• Can monitor and maintain own standards ensuring work is accurate
• Has worked in a public-facing role

Full training and support will be given to the successful candidate to enable them to carry out their role

Responsibilities / Key Tasks:

• Interview clients using sensitive listening and questioning skills to allow clients to explain their problem(s) and empower them to set their own priorities
• To interpret information and present options to clients
• To maintain confidentiality, use discretion and sound judgement in undertaking all areas of responsibilities

What we offer in return:

• 28 days entitlement plus bank holidays
• Full advice training is offered to all members of staff regardless of role to Advice Quality Standard (AQS)
• Opportunities for further training and continuous professional development
• Internal progression opportunities
• Supportive environment
• Remote/flexible working opportunities, subject to management approval
• Paid DBS application, where applicable
• 5% pension contributions
• 3 month’s full contractual pay for maternity, upon meeting qualifying criteria

The essentials

• Salary: £24,784.50 per annum
• Hours: 37.5 hours per week (full-time)
• Location: Derby, Swadlincote and Tamworth
• Contract: fixed-term until 31 March 2027 with possible extension subject to funding

Please visit our website to find the full Job Description and Person Specifications for this role and a helpful Candidate Guide on our recruitment process - https://www.citizensadvicemidmercia.org.uk/work-with-us

To apply - applications only via our website

https://www.citizensadvicemidmercia.org.uk/jobs/trainee-generalist-adviser-2

Thank you for your interest in our vacancy. The above role is advertised on a rolling recruitment basis. We reserve the right to withdraw or close this vacancy at any time, without prior notice. Please apply as soon as possible to avoid disappointment.

If you do not hear back from us within 15 working days, please assume that your application has been unsuccessful on this occasion. Please do not be discouraged from applying for other positions within our organisation.

We are a Disability Confident Employer

Citizens Advice Mid Mercia are an accredited (Level 1) Disability Confident employer, and values diversity and promotes equality. We encourage and welcome applications from suitably skilled candidates from all backgrounds. We follow the social model of disability which believes that it is the barriers created by society which disable people. We will use reasonable adjustments wherever possible to remove those barriers.

Pay: £24,784.50 per year

Work authorisation:

• United Kingdom (required)

Work Location: In person