Trainee - Global Customer Delight

Group Company: GSL India

Designation: Trainee - Global Customer Delight (GSL_OM_GCD_PL_CS_TR)

Office Location: Mahape Navi Mumbai (Office)

Position description: Customer Support is a sub-process of Global Customer Delight (Operations and Supplychain) process at Galaxy, which is responsible for servicing / fulfilling timely delivery of product to our customers as per the requirement. So, this profile would involve end to end responsibility of customer order management, by ensuring customer being timely provided with products/documents or information.

Primary Responsibilities:

• Preparation of Sales order (In SAP ERP) updating it in salesforce (CRM portal).
• Create master data related to shipment/customer requirements in SAP
• Sharing order Acknowledgement/ Order confirmation to customer through Salesforce/ SAP.
• Hygiene related to sales orders in SAP.
• Case hygiene in Salesforce to track orders communication.
• Sharing shipment documents tracking of sailed shipment information with customers as per the stipulated timelines.
• Sharing Order Status Report with customers on periodic basis and seeking forecast.
• Monitoring actual order position vis--vis SOP.
• Coordinating with Business Creation, Business Operation, RMU Commercial for queries
• related to customer order processing.
• Coordinating with Demand planning, supply planning, logistic teams for queries related customer order execution.
• Having periodic calls with customers regarding the service levels, order position further requirement.
• Basic understanding on the domestic/ export documentation (Road, Air Sea) understanding of country specific requirements.
• Understanding different certification, FTA, forms required by customer/ business.
• Basic of OTIF sharing monthly MIS.
• Escalation handling RCA with CAPA.

Required work experience

• Years of experience: Fresher to 4 years

Required Skills:

• Good Written Spoken communication in English.
• Ability to work under strict deadlines
• Learnability
• Attention to Detail Time Management
• Cross-Functional Collaboration
• MS-tools
• Salesforce Exposure would be added advantage

Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.