Trainee/ Intern Customer Services (f/m/x)

Scope Of Activities

• Providing customer service by phone and email to customers of the online store, Douglas perfumeries, and the Douglas Card Loyalty Programme.
• Handling requests related to the Douglas Card.
• Resolving customer issues, including complaints and claims.
• Ensuring a high standard of customer service and customer satisfaction.

Who are we looking for?

• Persons available to work shifts Monday–Friday between 8:00 a.m. and 8:00 p.m. (8:00 a.m.–4:00 p.m., 9:00 a.m.–5:00 p.m., 10:00 a.m.–6:00 p.m., 12:00 p.m.–8:00 p.m.), as well as 1–2 Saturdays per month.
• Communicative, open-minded, and positive persons.

What We Offer

• A temporary assignment under a civil-law contract for the holiday season, until December 2026.
• A great working atmosphere and mutual support.
• Discounts on company products and services.
• This can be your first professional experience – we’ll teach you everything you need to know!

DO YOU RECOGNIZE YOURSELF? Then become part of our international company and apply, stating your salary expectations and possible starting date.

As an international employer, we stand for equal opportunities and diversity. We therefore welcome applications from mothers, fathers, people with disabilities and people from the LGBTQIA+ community. Please let us know if, for example, we should use a gender-neutral pronoun, if you need barrier-free access to our offices or if we should allow more time for the application process.

We look forward to hearing from you!

About The DOUGLAS Group The DOUGLAS Group, with its commercial brands DOUGLAS, NOCIBÉ, Parfumdreams and Niche Beauty, is the number one omnichannel premium beauty destination in Europe. The DOUGLAS Group is inspiring customers to live their own kind of beauty by offering a unique assortment online and in around 1,970 stores. With unparalleled size and access to customers, the DOUGLAS Group is the partner of choice for brands and offers a premium range of selective and exclusive brands as well as own corporate brands. The assortment includes fragrances, color cosmetics, skin care, hair care, accessories as well as beauty services. Strengthening its successful omnichannel positioning while consistently developing superior customer experience is at the heart of the DOUGLAS Group strategy “Let it Bloom”. The winning business model is underpinned by the Group’s omnichannel proposition, leading brands, and data capabilities. In the financial year 2024/25, the DOUGLAS Group generated sales of 4.58 billion euros and employed more than 19,900 people across Europe. The DOUGLAS Group (Douglas AG) is listed at the Frankfurt Stock Exchange.