Trainee (Non-IT)

Trainee (Non-IT)

Job Title Trainee (Non-IT) Job Location Bengaluru (WFO) Work Timings 4:30 PM/6.30 PM - 1:30 AM/3:30 AM IST Qualification BA/MA/BCom/BSC/BBA/MBA Experience Fresher Vacancies 20

Job Highlights:

We are looking for enthusiastic, customer-focused trainee with excellent English communication skills to support our global clients in the USA. The role offers exposure to international business processes and provides hands-on experience across multiple services offered by Brickwork India under Business Enablers and Business Operations functions.

The ideal candidate should possess a strong learning attitude, excellent interpersonal skills, and a passion for delivering exceptional customer service.

This is a 3-month paid training designed to provide hands-on experience in delivering Business Support and Business Operations Services to global clients. High-performing interns who consistently demonstrate professionalism, strong communication, customer-centricity, and operational excellence will be considered for full-time employment (on-roll) for a position of Jr. Business Support Executive (BSE) with Brickwork India, subject to:

• Successful completion of the 3-month training.

• Achieving a Green Flag status in all mandatory assessments and evaluations.

• Meeting the expected performance, quality, productivity, attendance, and behavioural standards throughout the internship.

• Support global clients with day-to-day Business support activities with timely, accurate and high-quality delivery while adhering to defined Service Level Agreements (SLAs).

• Communicate professionally with clients through email, chat, virtual meetings, and collaboration platforms.

• Maintain high standards of customer service, responsiveness and professionalism in every interaction.

• Coordinate with internal teams to ensure timely completion of client requests and adherence to SLAs. Prepare reports, maintain business documentation, update trackers, and ensure data accuracy.

• Learn and utilize productivity tools, AI applications, CRM platforms, Microsoft Office, and collaboration software to improve operational efficiency.

• Demonstrate a customer-first approach by understanding client requirements and providing proactive support. Follow client processes, compliance guidelines, data security policies and quality standards.

• Continuously contribute towards improving Customer Satisfaction (CSAT), operational efficiency and service excellence.

Competencies / Skills:

• Excellent verbal and written English communication skills.

• Strong customer service orientation with a positive and professional attitude.

• High learning agility with the ability to quickly understand new business processes and technologies.

• Good analytical, problem-solving, and organizational skills.

• Willingness to work in the USA shift from the Bengaluru office.

• Good knowledge of Microsoft Office (Excel, Word, PowerPoint) and digital collaboration tools.

• Basic understanding of AI productivity tools such as Microsoft Copilot, ChatGPT or equivalent tool will be an added advantage.

• High attention to detail and commitment to delivering quality work

• Ability to work effectively in a fast-paced, team-oriented global environment.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.