Trainee - Operations and Customer Success

Role: Trainee - Operations

Industry Type: Consumer Electronics & Appliances

Employment Type: Full Time, Permanent

Location: Ghatkopar, Mumbai

Salary: 3,60,000- 4,20,000 LPA

About Company:

Frootle India Private Limited curates innovative International Home, Kitchen, and Wellness brands for the Indian market. With over 300+ dedicated young team members spread across the nation, our

mission is simple: to ensure every customer's experience is nothing short of delightful.

Some of the well-known brands are:

1. Ecovacs - Robotic Vacuum Cleaner

2. Tineco - Cordless Floor Cleaner

3. Kuvings - Cold Press Juicer | Blender

4. Coway - Air Purifier

5. Instant Brands - Electric Pressure Cooker | Air Fryer

6. XGIMI - Smart Portable | Cinematic | Ultra Short Throw Projector

7. Cosori - Air Fryer

8. Levoit - Air Purifier

9. Laurastar - Hygienic Steamer | Steam Iron & more

10. Hoover - Canister Floor and Carpet Vacuum

11. Hizero - Cordless Floor Cleaners

12. Blendtec - Commercial Blenders

13. Laifen - Smart Hair Dryers

Company Website: www.frootleindia.com

Role Summary:

We are looking for a proactive and detail-oriented Operations & Customer Experience Executive to manage and support field operations while ensuring a high level of customer service. The role involves coordinating with Field Service Engineers (FSEs), monitoring team performance, analyzing operational data, resolving service related issues and driving improvements in field productivity and customer experience.

Key Accountabilities:

• Plan and coordinate daily, weekly and monthly field operations to meet business requirements
• Coordinate with Field Service Engineers and internal teams to ensure timely execution of service activities
• Call customers to understand their requirements, confirm availability and schedule service visits and product demonstrations
• Coordinate and manage customer appointments, ensuring FSEs are assigned and visits/demos are completed within the scheduled timelines
• Monitor individual and team performance and identify areas requiring improvement
• Support FSE onboarding, training and ongoing performance development
• Collect, analyze and track customer feedback to identify service gaps and improvement opportunities
• Coordinate with relevant teams to resolve customer concerns and ensure timely closure of service issues
• Act as a communication bridge between field teams and management, ensuring timely sharing of updates, feedback and operational requirements
• Monitor compliance with defined service quality and operational standards
• Track operational issues and coordinate with stakeholders to develop effective solutions
• Prepare and maintain operational reports, trackers and performance dashboards using Excel and Google Sheets
• Identify process inefficiencies and implement initiatives to improve productivity, service quality and customer satisfaction
• Ensure accountability and effective execution of assigned operational objectives

Essential Qualifications:

• Bachelor's or Master's degree in Business Administration, Operations Management, Supply Chain Management or any related field
• Freshers or candidates with relevant internship or work experience will be preferred
• Strong communication, coordination and problem-solving skills
• Proficiency in MS Excel and Google Sheets
• Good analytical and organizational abilities
• Strong customer-focused approach with attention to detail
• Ability to manage multiple priorities in a fast-paced environment
• Ability to work independently and take ownership of responsibilities

What We Offer

• Opportunity to work with globally recognized technology brands
• Paid leave benefits as per company policy
• Performance-Based Variable Incentives
• Dynamic and collaborative work environment with continuous learning opportunities.
• Career growth in a fast-growing consumer technology company