Trainee Operations Officer

Capital Transport is Australia’s largest and fastest‑growing courier and taxi truck business, delivering tailored B2B transport and logistics solutions nationwide.

We’re seeking an Operations Officer to join our team. Reporting to the Department Manager, you’ll play a key role in supporting day‑to‑day operations by managing administrative tasks, resolving operational queries, and ensuring seamless service delivery. You’ll liaise closely with clients, subcontractors, and Fleet Controllers to keep everything running smoothly.

If you thrive in a fast‑paced environment, enjoy problem‑solving, and take pride in keeping complex operations on track, this could be the perfect role for you. No experience is required—we’re looking for motivated, tech‑savvy individuals who are eager to kick‑start their career in operations, with full training provided.

Why Join Us?

• Competitive salary: $65,000 - $70,000 + Super + Commissions
• Vibrant culture: Birthday Celebrations, social events and MORE!
• Room to grow: Ongoing training, development and real career progression

What You’ll Do:

• Respond promptly to client and driver enquiries, consistently meeting KPI targets for response times and issue resolution, and ensure all communication is accurately recorded in company systems.
• Work proactively with drivers to resolve issues early, preventing impacts on client service.
• Escalate incidents and hazards as required and support investigations where needed.
• Keep clients updated on delivery progress, potential delays, and any emerging issues.
• Monitor new business accounts to ensure seamless onboarding and ongoing operational performance.
• Communicate effectively with internal teams and external stakeholders to support smooth operations.
• Complete additional administrative tasks and reporting as requested by your manager.

Skills & Experience:

• A positive attitude and strong work ethic

• Comfortable with computers & systems,

• Strong organisational and communication skills

• High attention to detail and customer focus

• Ability to work independently in a fast-paced environment

• Experience in logistics, operations, or administration - but not essential

• A proactive mindset and commitment to service excellence

• Full working rights

How to Apply:

Apply NOW through Seek with a cover letter addressed to Dominic Diep – Taxi Trucks Manager. We’re excited to hear how you can contribute to our team!