Trainee Service Advisor

With over 75 years of service to the Macarthur Region, Clintons Toyota is a proudly family-owned dealership known for delivering outstanding customer experiences. As part of the 4K Automotive group, we’re committed to innovation, excellence, and the ongoing development of our team members.

We are seeking an enthusiastic and driven Trainee Service Advisor to join our team at Gregory Hills. This is a perfect opportunity for someone looking to enter or take the next step in their automotive career!

Key Responsibilities:

• Be the friendly first point of contact for customers, providing outstanding service and support.
• Manage customer enquiries and service bookings and work closely with the Workshop Controller to ensure vehicles are completed and returned on time.
• Keep customers informed throughout the service process, including any changes to costs or completion times, in line with department KPIs.
• Resolve customer concerns quickly and professionally, aiming for the best possible outcome every time.
• Deliver vehicles back to customers with clear explanations of the work completed and associated costs, helping build trust and long-term relationships.
• Complete all tasks in line with standard procedures and manufacturer warranty requirements.

Working Hours

Monday to Friday: 7:30am – 5:00pm

Saturday mornings: 7:30am to 12pm. Paid at overtime rates on a rotating roster

The right candidate will have:

• A passion for automotive and excellent customer service skills
• A valid NSW drivers licence (required!)
• High level of communication skills, incorporating written and oral communication.
• Influencing and negotiation skills.
• Strong time management and organisational skills
• Computer savvy

Why Join us?

4K Automotive provides opportunities for all team members to have a long and rewarding career. Benefits include:

• Exclusive staff discounts across multiple automotive brands.
• Reward and recognition programs - celebrating milestones, service awards, and birthdays.
• Staff referral bonuses and team perks
• Ongoing career development through internal training and manufacturer-accredited programs
• Paid Parental Leave
• Employee Assistance Program (EAP)

Discover more about 4K Automotive - explore our Careers Hub: https://www.4kgroup.com.au/careers-hub

Important information

• Only shortlisted applicants will be contacted.
• Applicants must reside in Australia and hold full working rights.

Ready to join our team? Apply today and start your rewarding career with 4K Automotive.

We value diversity, equality, and inclusion, and are committed to providing a workplace where everyone feels respected, supported, and empowered to succeed.