Trainee Store Manager

Mô tả công việc:

(Mức lương: Thỏa thuận)

• Customer satisfaction:
• Ensure the quality of the products on the shelves and ensuring compliance with regulations.
• Supervise service of guests.
• Immediately remove or have removed the goods that would have been a visible deterioration rendering it unfit for consumption, as well as goods whose shelf life has passed, and immediately perform the good procedures (FIFO).
• Monitor and make sure the receipt of goods in good condition and those shipments to the store.
• Follow the good procedures of reception and with a good preservation.
• Watch and make sure that the goods to be sold in its department are in strict compliance with the law and any regulations or standards that may affect them.
• The SM has the flexibility to take all measures that he seems appropriate.
• Ensure that the obligations of display, labeling and billing are strictly respected.
• Supervise the price label procedures: every change of price must be done before deadline.
• Monitoring the good respect of price controls: 1 per weeks by department.

Obtain for his or her department the quality of choice and presentation of products expected by customers

• Implement and enforce the AGM policy in the interests of customers.
• Control the presentation, the cleanliness and the storage for a perfect store from the opening to closing with the help of “Cleaning Specification” and the “Operational Checking Report”.
• Offer the best choice with respect of assortment structure (number of items by category, number of facing) in supervising the good respect of plannogrammes (Merchandising).
• Set up a readable presentation that facilitates the client's choice and purchase, while respecting the concept.
• Implement the site plan and planogrammes.
• Monitor the good respect of promotion campaigns (in time, display, volume, decoration, animation).
• In creating the event to attract and retain customers.
• Back up the customer's complaints in SM meeting in order to improve the offer, the customer service in AGM store.

Attract and retain customers by offering an optimal quality of service

• Alert AGM Director of customer complaints and find the best solutions to implement.
• Optimize the good relationship with the customers to retain customers and increase average basket.
• Uphold and realize the ambition of the group.
• Supervise price control of competitor to help the Purchasing Dpt in order to define the best price.
• Act effectively on the organization:

Organize all activities for the best commercial offer and the best customer service

• Provide for the team organization (schedule, number of staff, tasks ...) in relation to events and seasonality by a good approach: study the offer, setting quantities, delivery dates, planning locations of centers of attraction, size of facings ...
• Study the competition and customer's behaviors (observation practices, benchmarking of new ideas ...).
• Develop families of products corresponding to specific needs or new customers (for products not available in the assortment warehouse).
• Establish relationships with some suppliers in addition to product range and regional or local.

Organize the work of the team, and support the change

• Provide for the organization of working time based on customer flows and compliance with legal rules (planning, schedule).
• Supervise the work of his team on the following tasks: cleanliness, service standard, shelving.
• Supervise the planning schedules without create overtime for the best management of team.
• Expand the versatility and knowledge’s of employees.
• Explain and join the team to various changes (respect of goods flow, procedure, reception, plannogramme ...) by using the communication (fears and objections).
• Responsibility and work closely with the sellers and cashier and even more closely with the new comer.
• Supervise and monitor all phases of store operations with each supervisor in order to be every time in dynamic improvement - “Life in AGM” every week.

Enforcing standards of hygiene, safety and working conditions

Participate in networking and community life to support the Director and the Marketing Department to represent the image of AGM in the city.

• Employee Development:

Identify and develop skills

• Organize the integration of new employees: visit of store, presentation of team, introduction of products, safety rules, AGM policies and creation of the tandem (with a most experimented colleague).
• Organize the evaluation team by performing the following report:
• 1 performance meeting for each supervisor and help the supervisor for the meeting for the staff (validation by the BU Director of the reporting).
• 1 KPI report per month for the store staff with the feedback of supervisors.
• 1 KPI report per quarter for the supervisors with the validation by the BU Director.
• Identify development opportunities, encourage mobility in the store and beyond, depending on the opportunities and processes set up by the company.
• Supervise the training schedule as needed for the staff in relation to your target.
• Delegating new tasks based on skills implemented.
• Facilitating meetings and relationships by offering the opportunity to express itself on all topics to involve teams in decision making.
• Inform the team on the results of the departments and inform on the economic and the company store.
• Supplement the Director for the conduct of any disciplinary proceedings, with the help of HR.

Manager by example

• Develop team spirit and conviviality in store.
• To be fair in any situation, notably by explaining the criteria taken into account in decisions.
• Apply to oneself what is expected of the teams (punctuality, presentation, honesty, respect for others ....) Promote the values AGM.

Staff Management and Development

• Organize the integration of new employees: visit of store, presentation of team, introduction of products, safety rules, AGM policies and creation of the tandem;
• Identify development opportunities, encourage mobility in the store and beyond, depending on the opportunities and processes set up by the company;
• Develop team spirit and conviviality in store.

Chức vụ: Trưởng Nhóm/Trưởng Phòng

Hình thức làm việc: Toàn thời gian

Quyền lợi được hưởng:

• Net salary, 13th-month salary, and gifts on public holidays and special occasions.
• Work 6 days per week with 1 day off per week, and 12 days of annual leave.
• Annual salary and career level reviews.
• Full coverage of Social Insurance, Health Insurance, and Unemployment Insurance.
• Regular training and development opportunities to enhance professional knowledge and skills.

Yêu cầu bằng cấp (tối thiểu): Trung cấp

Yêu cầu công việc:

• University degree in Business Administration, Quality Assurance, Supply Chain, etc.
• 8-10 years experienced in Retail, Supermarket and at least 5 years experienced at the same position.
• Leadership, coaching and management skills development experience with a large and diverse team.
• Good interpersonal and leadership skills.
• Good negotiation skills.
• Strong communication skills, presentation skills and influencing abilities.
• May require to working extra hours, exceeding the normal work days in view of completion of work or meeting deadlines.
• Has the ability to plan, organize and coordinate multi tasks.
• Problem analysis and problem-solving.
• Initiative, stress tolerance.

Yêu cầu giới tính: Nam/Nữ

Ngành nghề: Bán Lẻ - Cửa Hàng,Dịch Vụ Khách Hàng

Trung cấp

3 - 4 năm