Trainee Support Practitioner

Location: Alt Bank House

Salary: £26,996 per annum

Hours: Weekdays / Weekends (07.00am to 15.00pm / 12.00pm to 20.00pm)

Job Type: Permanent

Shortlisting: 30th October

Interview: 5th November

Why this role would be great for you

As a Trainee Support Practitioner at You Matter you will naturally be an empathetic and caring person wanting to provide unconditional support for those experiencing homelessness and may have additional complex needs. Your role in support will be to create a safe environment that empowers residents to make positive changes in their lives and to offer support when needed.

What your week may look like

• Ensuring the basic needs of residents are met including good quality accommodation and facilities, advice and guidance
• Responsible for promoting and safeguarding the welfare of adults and people who are at risk
• Advocate for social inclusion of the people you support ensuring they are able to access health and financial support
• Ensuring Housing Benefit and Services Charges are collected and managed effectively
• Work alongside the people in our services toaddress their physical and mental health issues, including liaison with, and handover of information to the night / day teams
• Carrying out the immediate support needs of residents as appropriate, providing crisis intervention where necessary and working with services
• Ensuring all health and safety and maintenance issues are raised in a timely manner
• Participating in team meetings, supervisions and reflective practice encouraging open, honest and transparent feedback where continuous improvement is encouraged.
• Being flexible and responsive to the changing needs of the service, ensuring our SHREK values run through all of the work that you do
• Promoting a supportive and inclusive culture within the service, valuing people and their diversity.
• Provide clear and accurate information in respect of all residents in line with agreed procedures such as daily handovers ensuring that appropriate information is communicated with the support team
• Coordinate the additional support of Sit Up beds as and when required.
• To maintain and update residents’ electronic records and rent payments on You Matter internal Housing Management System (DAVE) and Mainstay System
• To deal promptly with all serious incidents, complaints and safeguarding/abuse disclosures

What We Can Offer You

Working with You Matter comes will a whole host of benefits. We hope that people will find personal fulfilment and purpose by working with alongside people in our services. Our teams are compassionate and supportive, fostering a strong sense of community. With opportunities for professional growth, You Matter offers training to support your role and personal development.

The skills we are looking for

• EXPERIENCE– Ideally, you will have a background of working within a charity, community project and may have previous involvement in the homelessness sector. You will have knowledge around supporting people with challenging and complex behaviours including substance misuse and Mental Health within a 24-hour residential support service
• KNOWLEDGE – A basic understanding of relevant and appropriate legislation, including welfare benefits and housing law. An understanding of health and safety requirements in the workplace
• COMMUNICATION – Excellent communication, fostering a respectful, collaborative and professional approach to the people who you work alongside always ensuring confidentiality
• EMPATHY and RESPECT – The ability to empower people to make positive changes, showing empathy whilst maintaining professional boundaries
• COMMITMENT – The ability to work in an innovative and solutions focused way, including reflecting and learning as you go, and a willingness to flex and adapt approaches as needed
• ORGANISATION – Strong time management and the ability to manage to prioritise tasks
• COMPUTER LITERACY – You will be IT literate and have experience of working with multiple software programs such as Microsoft Office and Outlook.

What is a nice to have

• NVQ/L2 in Health and Social Care or equivalent
• Experience of working within a psychologically informed working environment
• Knowledge of housing management and IT databases
• Awareness of benefits and how they work including Universal Credit and other welfare systems

Even if you don’t feel that you have all the relevant skills and “nice to haves” we would still like to hear from you and invite you to fill out our application form.

You Matter is an equal opportunities employer, values diversity and is strongly committed to providing equal employment opportunities for all employees and all applicants for employment. We welcome and encourage applications from everyone, regardless of age, disability, gender, ethnicity, religion and sexual orientation.

How To Apply

download the application form and email the completed version to [email protected]

Closing Date: 30 Oct 2026