Trainee/Apprentice IT Technical HelpDesk Support Engineer

Trainee IT Technical HelpDesk Support Engineer

Benefits

● Opportunity to gain further knowledge to develop into a Field Technical Engineer / Software Installer & Trainer

● Continuous training on new Software packages

● Friendly and welcoming office environment

●30 days annual leave (incl. B/hols) – increases over years of service

● Casual wear days

● Regular Team Social Events

● Pension Contribution

● Paid DBS Check

● Free Parking

Do you have a passion for Technology? Then look no further.. We have a fantastic opportunity for someone to join our growing team of 1st Line Support. Whether you have little or no experience, we will give you the opportunity to develop your knowledge and skills, to be able to excel in your role. You will join our company at an exciting time and be a part of providing outstanding support to our clients across the UK. When joining our team you will see brilliant work ethic, a fun and exciting office environment, combined with the professionalism needed to be successful.

**Why us…**ActIn Time is a well-established company that has continued to grow for over 40 years.

The demand for Workforce Management systems has considerably increased in recent years and with our cutting-edge technology and innovative ideas, we have excelled in providing market leading solutions to our ever-growing list of customers. This rapid growth has given us an opportunity to relocate to a newly built office situated within Hertford Town.

Key Role & Responsibilities

● Support calls & emails from customers and creating support cases

● Assist with Hardware Support/Repairs, Preparation and Testing

● Assist with customer Software Installations and System Commissioning

● End User Training remote and onsite

● Liaise with Field Engineers and Support them as needed

● Provide support to customers – via telephone, email and remote software

● Provide Onsite/Offsite Support to clients

● Programming and configuration of systems

● Progression to tiered support, End User Training, Onsite installations etc.

● Knowledge of network infrastructure

Key Skills

● A strong work ethic

● Ability to multi-task

● Self-direction as well as working well within a Team

● Confident to share concerns or ideas

● Driven and self-motivated

● Fault Finding & Problem Solving

● Always ready for a challenge

● Good Customer Service Telephone manner

● Positive attitude when taking responsibility

Job Type: Full-time

Pay: From £21,500.00 per year

Benefits:

• Company events
• On-site parking

Application question(s):

• Are you locally based near Hertford?

Education:

• GCSE or equivalent (preferred)

Licence/Certification:

• Driving Licence (preferred)

Work Location: In person