Trainer

UnifyCX is looking for an extraordinary Trainer to join our motivated and ambitious team in San Pedro Sula, Honduras.

What Will You Do? As a Trainer , you will play a critical role developing, delivering, and evaluating employee training programs across diverse departments. The ideal candidate should have a strong interest in continuous learning and development, excellent communication skills, and the ability to adapt training methods to suit different groups.

Responsibilities

• Design, develop, and implement training programs for new and existing call center employees.
• Conduct engaging training sessions on customer service skills, product knowledge, company policies, and call center systems.
• Evaluate employee performance through assessments, call monitoring, and feedback sessions.
• Identify training needs and continuously update training materials to improve effectiveness.
• Collaborate with team leaders and managers to ensure training aligns with company goals.
• Develop and maintain training manuals, presentations, and e-learning resources.

Who are you? At the heart of our company is a belief that people are our greatest strength—and our dedication to top-tier training reflects that. We’re looking for an energetic, resourceful, and driven individual who’s ready to grow with us. If you're passionate about learning and development, thrive in a fast-paced environment, and want to make a lasting impact, this could be the role for you!

To be considered, candidates are expected to have the following:

• Minimum 1 year of proven experience as a Trainer, Training Specialist, or in a similar role within a call center environment.
• Strong understanding of customer service principles, call handling techniques, and call center operations.
• Excellent presentation, coaching, and facilitation skills.
• Ability to create interactive and engaging training materials.
• Strong verbal and written communication skills.

Who We Are UnifyCX is a transformative AI platform that empowers and enables teams to deliver efficient, exceptional customer experiences. We engineer superhuman customer experiences through a powerful blend of strategy, omnichannel support, analytics, and AI-driven tools like GoTalent.AI, Voice of Customer, and automatic QA. Our outcome-based model prioritizes measurable results for more than 200 client programs serviced today. With a focus on automation, talent enablement, strategic partnerships, and strict data ethics, UnifyCX delivers scalable, personalized, and compliant solutions that create real business impact.

U nifyCX is a certified minority-owned business and an EOE employer that welcomes diversity.