Trainer

Trainer Jobs in Durgapur I BPO Customer Support Training Trainer Customer Support Durgapur, India

Fusion CX is hiring an experienced Trainer to join our growing customer support operations in Durgapur. If you are a graduate with at least two years of training experience in BPO or customer service environments and are passionate about coaching and performance development, this is your opportunity to contribute to a company known for valuing people, learning, and long-term growth. Whether you re seeking a trainer role in the customer service industry or exploring a rewarding job in Durgapur that leverages your facilitation skills to make an impact, your next chapter begins here. Apply now!

Key Responsibilities

• Conduct new hire training, refresher courses, and process-specific upskilling sessions for customer support teams.
• Deliver interactive, structured, and learner-centric training sessions aligned with process and service objectives.
• Monitor training effectiveness and track individual trainee performance through assessments and regular feedback.
• Collaborate with Operations, Quality, and HR teams to address performance gaps and tailor interventions.
• Maintain accurate training records, performance logs, and feedback documentation.
• Provide post-training floor support and drive a continuous learning culture through coaching and refreshers.
• Ensure that training content aligns with client expectations and internal compliance standards.

Job Requirements

• A graduation in any stream is mandatory
• Minimum 2 years of experience in a training role within a BPO or customer support environment
• Strong facilitation, communication, and presentation skills
• Ability to manage classroom dynamics and support diverse learning styles
• Proficient in MS Office tools and basic reporting
• An understanding of contact center performance metrics and service quality benchmarks is preferred.

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