Trainer

UK Banking/Lending line of business experience required

We are seeking an enthusiastic and skilled Trainer to join our contact center team in Bengaluru . This role is ideal for candidates with excellent voice and communication skills, a passion for training, and a strong understanding of call center training processes. As a Trainer, you will be responsible for preparing and upskilling agents to deliver exceptional service.

We expect greater of ourselves... Whats Your Greater? Come find it at ResultsCX!

In this role you will:

• Conduct training sessions for new hires and existing team members on healthcare voice processes, customer service skills, and compliance protocols.
• Develop and deliver training materials, including presentations, role-plays, and workshops, to enhance communication, problem-solving, and customer handling abilities.
• Focus on improving voice modulation, clarity, pronunciation, and overall communication skills of agents.
• Ensure trainees are well-versed in healthcare terminology, claims processes, and HIPAA compliance.
• Monitor and evaluate trainee performance during and after training sessions, providing constructive feedback and guidance for improvement.
• Collaborate with operations and quality teams to identify training needs and implement customized learning programs.
• Maintain training records and prepare reports on training effectiveness, attendance, and assessments.
• Stay updated on healthcare industry trends and best practices to enhance training content.

To join our team, you need:

• Education: Graduate in any discipline.
• Experience:
• 2+ years of experience in a healthcare voice process or as a trainer in a BPO environment.
• Candidates with less experience but exceptional voice and communication skills are encouraged to apply.
• Strong understanding of healthcare voice processes and customer engagement.
• Excellent verbal and written communication skills with a focus on voice clarity and modulation.
• Ability to design and deliver engaging training sessions.
• Basic knowledge of healthcare processes, and claims is preferred.
• Comfortable working fixed night shifts to align with international client requirements.

Required Skills:

• Training delivery and facilitation
• Voice and communication coaching
• Presentation and interpersonal skills
• Attention to detail and adaptability
• Time management and organizational abilities