Trainer

What you'll be doing:

• Design and deliver training programmes tailored to business and employee needs.
• Conduct new hire training covering company standards, operations, service, and SOPs.
• Deliver hands-on training in food preparation, customer service, health & safety, and product knowledge.
• Conduct promotion assessments to evaluate employees' competency and readiness for the next position.
• Conduct regular product knowledge refreshment training in line with SOPs.
• Develop engaging training materials, assessments, learning activities and continuously improve programmes.
• Provide coaching and follow-up to support skill application and employee development.
• Conduct regular outlet visits for training, coaching, observation, and performance assessment.
• Collaborate with stakeholders and subject matter experts to identify training needs and align programmes with business objectives.

What we're looking for:

• Proven experience as a Trainer or Learning & Development professional in the FnB industry.
• Strong knowledge of FnB operations, SOPs, product knowledge, customer service, and food safety.
• Experience in new hire training, competency assessment, and employee promotion assessment.
• Excellent skills in developing training materials, facilitation, presentation, coaching, and assessment.
• Proficiency in developing and delivering training through various methods and technologies.
• Strong communication and stakeholder management skills.
• Proactive, collaborative, and committed to continuous improvement.
• Willing to conduct regular outlet visits.
• Fluent in English.