C
Cyfuture
Trainer
1 month ago
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Important information
Contract type:
Permanent
Salary:
₹200,000 – ₹300,000 / year
Location:
Ahmedabad, Gujarat, India
Work mode:
Onsite
Published on:
15 September 2026
What they need
Role & responsibilities
Lead & manage a team of Customer Service Executives
- Monitor team performance - Quality, AHT, CSAT, Productivity & SLA
- Handle customer escalations & ensure timely resolution
- Conduct team huddles, coaching & feedback sessions
- Track attendance, schedule adherence & punctuality
- Prepare daily/weekly performance reports (MIS)
- Coordinate with Quality, Training & Operations teams
Preferred candidate profile
Graduate in any discipline
- 2-4 Years BPO / Contact Center Experience
- Prior Team Leader / Supervisor experience preferred
- Excellent Communication & People Management skills
- Good knowledge of MS Excel
- Must be comfortable with 24x7 Rotational Shifts
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