Trainer

Job highlights

• Bachelor s or higher degree in a relevant field or Diploma in Hotel management . 2 years of on-the-job experience in the same industry

• Required Qualifications Skills

• Experience in relevant domain is a must .

• Experience with technologies and best practices for instructional manuals and teaching platforms

• Conduct training sessions effectively as per the ACLP for each job roles

• Ensure parent and local community engagement and employer linkages for the program delivery.

• Liaison with superiors and engagement with public agencies and local authorities, including coordinates relating to memberships for the center.

• Coordinates activities of the center with other stakeholders to ensure optimum efficiency and compliance with appropriate policies, procedures, and specifications.

• Supports in preparing periodic reports and records on center progress, status, or other special reports for project reporting.

• Supports superiors for developing improved methods; devises evaluation methodology and implements; analyzes results and recommends and/or takes appropriate action.

• Confers with and advises staff, students, and others to provide technical advice, problem-solving assistance, answers to questions, center goals, and policy interpretations.

• Serves as center representative during projects by responding to and resolving emergency situations and ensuring all aspects of projects/events are implemented and controlled according to plans. Coordinates project logistics.

• Perform assigned program activities as per project deliverables.

• Manage adherence to proper attendance management of trainees.

Required Qualifications Skills

• Bachelor s or higher degree in a relevant field or Diploma in Hotel management

• 2 years of on-the-job experience in the same industry. Work experience as a customer service executive or customer care executive or similar and 2 years of experience for adult learners in similar fields (voice, non-voice, content moderation, and customer care)

• Experience in relevant domain is a must

• Experience with technologies and best practices for instructional manuals and teaching platforms

Core Competencies

• Confident public speaker and a devoted educator who is up-to-date on the latest tools and resources to provide training

• Capacity building and training skills

• Fluency in English (both oral and written)

• Excellent Communication, Interpersonal skills facilitation skills

• Strong computer skills (Microsoft Word, Excel and PowerPoint)

• Must be familiar with local language