Trainer (Ex - Army)

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Job Description: Training Facilitator / Manager

Company: G4S

Department: Training & Service Delivery

Reports To: Hub Training Lead

Education: Bachelors Degree or Diploma in a relevant domain

Experience: Minimum 8–10 years overall (Ex-Police/Defense services of Inspector grade and above preferred)

Job Purpose

Responsible for facilitating training programs for new and existing G4S direct employees, as well as client staff (as part of training sales). Ensures all participants are effectively oriented to the security profession in strict alignment with internal organizational guidelines and regulatory standards under the PSARA (Private Security Agencies Regulation Act).

Key Responsibilities & Accountabilities

1. New Employee Onboarding & Compliance (20% Time Spent)

• Training Batch Planning: Review recruitment pipelines and align training schedules to plan upcoming training batches for the month.
• Document Verification: Verify new-joiner documentation (Identity Proof, Educational Certificates, Gram Panchayat Certificates, Personal Affidavits, etc.).
• Medical Coordination: Coordinate pre-employment medical checkups with designated medical professionals or partner institutes.
• Issue Escalation: Promptly flag documentation errors or medical non-compliance to Recruitment, Service Delivery, or Information Security Management (ISM) teams.
• Records Management: Forward verified document sets to the branch for record-keeping and to the EDM Transaction Center for employee data entry and Clock Number generation.

2. Security Training Facilitation (70% Time Spent)

• Core Curriculum Delivery: Conduct basic, lateral, and specialized training for fresh joinees according to prescribed schedules, G4S standards, and PSARA regulatory requirements.
• Testing & Evaluation: Administer mid-term and final assessments to evaluate candidate performance according to defined criteria.
• Certification & Induction: Issue certificates to successful candidates and formally induct them into active duty.

3. Client Training & Commercial Delivery (10% Time Spent)

• Client Needs Assessment: Gather requirements and expectations from clients regarding custom training programs.
• Content Customization: Fine-tune and adapt training content to align with client-specific site requirements.
• On-Site Execution: Deliver scheduled training sessions at client sites per agreed project timelines.
• Feedback Collection: Gather participant and client feedback post-training and share key insights internally for continuous improvement.

Key Performance Metrics

• Timely and accurate verification of new-joiner documentation and medical checks.
• Strict compliance with internal and PSARA regulatory training guidelines.
• Training planned vs. training conducted (compliance with schedules, course completion, and delivery standards).
• High participant and client satisfaction scores on training feedback forms.

Key Relationships

• Internal: Recruitment Team, ISM Officers, EDM Transaction Center, Hub Training Lead, Branch Operations.
• External: Clients/Customers (Training Sales), External Medical Institutes/Doctors.

Required Competencies & Skills

Functional Competencies

• Deep operational knowledge of security guarding duties, access control, patrolling, and fire safety.
• Strong group facilitation, classroom management, and presentation skills.
• Excellent oral and written communication skills.

Core Competencies

• Understanding organizational goals and regulatory environments (PSARA).
• Adaptability to changing operational circumstances.
• Customer service orientation and strong collaborative skills.
• Ability to handle complexity and drive objective delivery.