Trainer Executive

, Permanent

Position: Trainer Executive

Company Overview:

RayaCX is a leading customer experience management company based in October Gardens, Egypt. We provide innovative solutions and services to help businesses improve their customer experience and achieve their goals.

Job Description:

As a Trainer Executive at RayaCX, you will be responsible for designing, developing, and delivering training programs to our employees. You will work closely with the HR and Operations teams to identify training needs and create effective training materials.

Key Responsibilities:

• Conduct training needs analysis to identify gaps in employee skills and knowledge
• Develop training materials, including presentations, handouts, and activities
• Deliver training programs to employees, both in-person and virtually
• Monitor and evaluate the effectiveness of training programs and make necessary improvements
• Collaborate with subject matter experts to ensure training materials are accurate and up-to-date
• Keep up-to-date with industry trends and best practices in training and development
• Assist in the onboarding process for new employees, including conducting orientation sessions
• Provide support and guidance to employees during the training process
• Maintain training records and track employee progress
• Communicate with managers and supervisors to ensure training aligns with company goals and objectives
• Continuously seek feedback from employees and make adjustments to training programs as needed.

Qualifications:

• Bachelor's degree in Human Resources, Business Administration, or a related field
• Minimum of 1years of experience in training and development, preferably in a corporate setting
• Strong presentation and facilitation skills
• Excellent communication and interpersonal skills
• Ability to adapt to different learning styles and deliver training in various formats
• Proficient in Microsoft Office and other training software/tools
• Knowledge of adult learning principles and instructional design techniques
• Ability to work independently and in a team environment.

Contract Details:

This is a full-time, permanent position based in October Gardens, Egypt. The salary and benefits package will be competitive and based on qualifications and experience.

If you are passionate about training and development and want to be a part of a dynamic and growing company, we encourage you to apply for this position. We are looking for individuals who are enthusiastic, driven, and committed to delivering high-quality training programs. Join us at RayaCX and help us create exceptional customer experiences for our clients.