Trainer II

Overview The Trainer is responsible for delivering engaging and effective training experiences to clients utilizing OneSite. This includes facilitating virtual sessions, developing high-quality training materials, and guiding clients through adoption and onboarding processes. The role requires strong communication and presentation skills, and a proactive approach to supporting client success. The Trainer contributes to team initiatives and special projects, helping ensure smooth adoption for all users. This remote position demands adaptability, continuous learning, and a commitment to delivering exceptional customer experiences.

Responsibilities

• Primary Responsibilities:

• Conduct client-facing training sessions for internal and external end-users. This can include webinars, virtual live training, in-person live training, and workshop training. *

• Prepare training materials & reuseable assets for shared internal use, including training scripts & facilitation guides, PowerPoint presentations, FAQ documents, tutorials, and instructional learning resources

• Participate in special projects and team initiatives.

• Review and implement feedback from peers and managers.

• Ensure Customer Satisfaction Surveys (CSATs) meet expectations

• Maintain up-to-date knowledge of new and existing RealPage products and features to ensure effective customer adoption and training delivery.

• Perform various ad hoc tasks and special projects as assigned, supporting team objectives and adapting to evolving business needs.

• Demonstrate mastery of assigned product certifications to support training delivery and maintain subject matter expertise

Qualifications

• QUALIFICATIONS

• Bachelor’s degree or a minimum of one (1) year of relevant experience.

• Strong communication and presentation skills .

Knowledge/skills/abilities (List the concepts, capabilities developed through training, and innate traits and talents that a person brings to a task or situation)

• Proficiency in Microsoft Office 365 Product Suite, SnagIt, Zoom, Smartsheet
• Confident public speaking skills with the ability to engage, energize, and effectively facilitate learning in a virtual or in-person classroom setting.
• Excellent interpersonal skills and written/verbal communication skills.

Physical Demands And Working Conditions

• This is a remote position that requires the ability to work effectively from a home or office environment.
• The role involves prolonged periods of sitting and working on a computer, including extensive use of video conferencing and digital communication tools.
• Must be able to lift and carry up to 10+ pounds occasionally (e.g., transporting materials or equipment during travel).
• Flexibility in working hours may be required to accommodate different US time zones and travel schedules.
• Must be able to adapt to changing work environments and maintain productivity while traveling.