Trainer II - TP Rockwell (For Pooling)

About the role

This is a training and employee development role focused on designing, developing and delivering engaging training programmes for new hires and existing employees across various departments and functions.

Key responsibilities

• Design, develop and deliver engaging training programmes for new hires and existing employees across various departments and functions
• Assess training needs and tailor learning solutions to meet the specific requirements of different teams and business units
• Conduct classroom-based and on-the-job training sessions, ensuring content is clear, relevant and aligned with organisational standards
• Evaluate training effectiveness through assessments, feedback mechanisms and performance metrics to continuously improve programme quality
• Maintain detailed training records, documentation and reporting on participant progress and training outcomes
• Collaborate with department managers and senior leadership to identify skill gaps and develop targeted training interventions
• Support the onboarding process by delivering company orientation and role-specific induction training
• Stay current with industry best practices, training methodologies and emerging trends in employee development
• Provide coaching and mentoring support to trainees during and after formal training programmes
• Contribute to the continuous improvement of training materials, processes and delivery methods

About you

• Proven experience in a training, instructional design, or employee development role within a customer service, BPO or similar high-volume operations environment
• Strong knowledge of adult learning principles, training methodologies and instructional delivery techniques
• Excellent communication and presentation skills with the ability to engage and motivate diverse audiences
• Ability to design and develop training content using various tools and platforms
• Demonstrated proficiency in conducting training needs assessments and evaluating training effectiveness
• Strong organisational skills with the ability to manage multiple training programmes simultaneously
• Proficiency in Microsoft Office applications and learning management systems (LMS)
• Excellent interpersonal skills with the ability to work collaboratively across all levels of the organisation
• High level of patience, empathy and commitment to supporting employee development
• Bachelor's degree in Human Resources, Education, Training and Development, Business Administration or a related field