Trainer – Learning & Development

Key Responsibilities

• Conduct New Hire Training (NHT) and OJT for sales and operations teams, covering product, process, system and customer-handling skills.
• Deliver product, process, sales and refresher training based on business requirements and performance gaps.
• Conduct regular knowledge assessments, role plays, simulations and certifications to evaluate learner readiness.
• Work closely with Operations and Quality teams to identify TNIs and convert performance gaps into focused training interventions.
• Provide floor coaching and real-time feedback to improve agent performance, communication, sales approach and process adherence.
• Track post-training performance and measure whether training is creating improvement in business and quality KPIs.
• Create and regularly update training decks, SOPs, job aids, assessments, and other learning materials.
• Conduct dipsticks and knowledge checks to identify recurring knowledge or process gaps on the floor.
• Maintain training records, attendance, assessment scores, certification status, and training effectiveness reports.

Candidate Profile

• Minimum 1 year of experience as a Trainer / Process Trainer / Sales Trainer.
• Good communication, presentation, and facilitation skills.
• Strong understanding of training delivery, coaching, and learning techniques.
• Comfortable conducting both classroom and floor-based training.
• Ability to identify performance gaps and recommend suitable training interventions.
• Good stakeholder management and reporting skills.
• Experience in Sales / Customer Service / BPO / Operations training will be preferred.
• Experience in the Agriculture, Agri-input, or Agri-tech sector will be an added advantage.