Trainer | Networking Trainer | IT Support Trainer

Responsibilities:

• Deliver instructor-led training (online/offline) on:

• Networking fundamentals (TCP/IP, DNS, DHCP, Routing, Switching)

• System administration (Windows/Linux)

• Cloud concepts (IaaS, SaaS, PaaS, AWS, Azure basics)

• Helpdesk tools (Jira, ServiceNow, ticketing systems)

• IT support & troubleshooting techniques

• Design and update training content, labs, and assessments

• Guide students through hands-on labs, simulations, and project work

• Assess learning outcomes through assignments and mock interviews

• Provide mentorship and one-on-one support to bridge learning gaps

• Coordinate with program coordinators to monitor progress and feedback

- Strong understanding of:

• OSI and TCP/IP models

• Networking hardware (routers, switches, firewalls)

• IP addressing, VLANs, SubnettingCloud fundamentals (AWS / Azure preferred)

• Virtualization and remote desktop tools

• Working knowledge of: - Linux/Windows system admin basics - ITIL processes & ITSM tools (e.g., ServiceNow) - Basic scripting (Bash/PowerShell) is a plus

• Bachelor's degree in Computer Science / IT / Networking (preferred) Relevant certifications like: - CCNA / Network+ - AWS Cloud Practitioner / AZ-900 - CompTIA A+ / ITIL Foundation (plus)

• Minimum 2+ years of experience in: - Industry-based network/cloud support roles, OR - Prior teaching/training experience in IT infrastructure domains

• Strong communication & classroom facilitation

• Patience, mentoring ability, and student engagement

• Curriculum adaptability & learner-centered teaching