Trainer / Senior Trainer

Job highlights

• Should complete monthly cyclic activities including fresher training,monthly tests and call monitoring . Sensitize to training needs / understand learning requirements . Liaison with the Quality and Operations to identify,screen and execute process improvement plans . Ability to execute training tasks / assignment on short notice .
• Minimum of 2 years experience within BPO .

Job Summary:

Responsibilities:

• Conduct new hire training and process training
• Sales training into banking or insurance
• Conduct NHT and refresher training
• TNA and TNI sessions.
• Should complete monthly cyclic activities including fresher training, monthly tests and call monitoring
• Sensitize to training needs / understand learning requirements
• Liaison with the Quality and Operations to identify, screen and execute process improvement plans
• Ability to execute training tasks / assignment on short notice
• Interested to deliver and contribute towards process improvement

Eligibility:

• Minimum of 2 years experience within BPO
• Experience into sales or insurance training (banking ).
• Should be excellent in written and verbal communication with good knowledge of MS-Excel
• Strong command in English is needed.