Trainer - Telesales

Job Title: Trainer Telesales

Roles & Responsibilities:

• Conduct process training for new hires.
• Deliver product, process, compliance, and sales training programs.
• Develop and update training content, SOPs, FAQs modules.
• Conduct refresher and remedial training based on QA and business findings.
• Monitor trainee performance through assessments and certification programs.
• Collaborate with Operations, Quality, and Business teams to identify training needs.
• Maintain training records, attendance trackers, and performance reports.
• Ensure adherence to regulatory and compliance requirements during training delivery.

Preferred Candidate Profile:

• Graduate/Postgraduate in any discipline.
• 2-5 years of experience in Training, preferably in Telesales, Insurance, BFSI, or Contact Center operations.
• Strong communication, presentation, and facilitation skills.
• Good understanding of sales processes, quality frameworks, and compliance requirements.
• Proficiency in MS Excel and PowerPoint.
• Experience in content development and stakeholder management will be an added advantage