Trainer / Training Specialist (ACTA/ACLP)

Survey Trainer | Up to $4,300

📍 Location: Central
💰 Salary: $4,000 – $4,300/month
📅 Working Hours: 5 days’ work week
Contract

We are looking for a structured, reliable and adaptable Survey Trainer to join the training team and support a large-scale client project.

In this role, you will deliver both virtual and classroom-based training, ensuring that new and existing staff are well-equipped to carry out data collection and communicate with professionalism, accuracy, empathy and clarity.

Key Responsibilities

• Deliver structured training on survey products, systems, service expectations and communication handling across common scenarios
• Facilitate training sessions across different formats and group sizes, including large-scale virtual sessions
• Translate procedures and policy documents into learner-friendly training materials and assessments
• Work closely with operations, project and quality teams to ensure training content remains aligned with current workflows, case trends and operational feedback
• Develop and maintain version-controlled training materials in accordance with internal templates and documentation standards
• Assess trainee understanding through assessments, feedback and follow-up sessions
• Develop refresher training content such as summary guides, learning modules and case-based learning materials
• Maintain accurate training records and ensure compliance with internal protocols and review processes

Requirements

• Diploma or Degree in any discipline
• Minimum 2 years of experience in training, facilitation, customer service or contact centre operations
• ACTA or ACLP certification is required
• Strong presentation, facilitation and communication skills
• Comfortable conducting both virtual and classroom-based training
• Proficient in Microsoft Office applications, particularly PowerPoint, Word, Excel and Teams
• Strong organisational skills with excellent attention to detail
• Able to manage multiple priorities in a fast-paced environment

We regret to inform that only shortlisted candidates will be notified.

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