Training Administrator

At IMPAC, we're passionate about creating safer workplaces across New Zealand. We are looking for an experienced, full-time Training Administrator to join our growing Training team.

This is a pivotal role that ensures our training programmes are delivered seamlessly and consistently exceed the expectations of both our clients and students, while maintaining the high standards we're known for.

With a team of more than 100 dedicated professionals, we deliver a comprehensive range of services, including health and safety consulting, professional training, and innovative safety management software. We also partner with Safeworx and Fortus to provide industry-leading safety equipment, helping organisations nationwide create safer working environments.

Joining IMPAC is more than just a job—it's an opportunity to build your career in a purpose-driven organisation that genuinely makes a difference. Every day, you'll contribute to the safety and wellbeing of people working in some of New Zealand's leading organisations while being supported by a collaborative team that values growth, innovation, and excellence.

Key Responsibilities

• Answer incoming phone calls and provide exceptional customer service.
• Respond promptly to enquiries from students, clients, and trainers via email.
• Manage course bookings, transfers, and cancellations.
• Help to coordinate course resources and ensure training sessions are fully prepared.
• Manage incoming and outgoing mail and courier packages.
• Process and maintain accurate student records and compliance documentation.
• Provide basic technical support to students accessing training.
• Perform a variety of general administrative duties to support the Training team.

About You

You'll be an organised and proactive administrator who thrives in a fast-paced environment and enjoys delivering exceptional service.

You'll ideally have:

• Previous administration experience, preferably within the education, training, or a similar industry.
• A positive, self-motivated attitude with a willingness to take initiative.
• Strong computer skills, including proficiency in the Microsoft Office Suite.
• Excellent attention to detail and a high level of accuracy.
• The ability to manage multiple priorities while working under pressure.
• Outstanding written and verbal communication skills.
• A flexible, adaptable approach and strong problem-solving abilities.
• A collaborative, positive attitude and the ability to work well within a team.
• Reliability, professionalism, and excellent time management.

Why Join IMPAC?

In addition to working with a supportive and passionate team that wants to see you succeed, you'll enjoy a range of great benefits, including our annual wellness benefit and ongoing opportunities for professional development.

If you're a motivated administrator who enjoys variety, thrives in a busy environment, and is committed to delivering outstanding customer service, we'd love to hear from you.

Apply now by submitting your CV and cover letter via the Apply Now button.

Applications will be reviewed as they are received, so we encourage you to apply early.