New Zealand Government

Shape the training that equips Customs people to protect New Zealands border and deliver with confidence in a complex operational environment.
The purpose of the Training Advisor role is to support the design, delivery, and governance of Customs core operational training programmes, and support the training lifecycle - analysis, design, delivery, evaluation, and continuous improvement.
This role is a full-time permanent role based in our Auckland Air Cargo Inspection Facility out near the Auckland Airport.
As part of the Training Operations team, the role also contributes to ensuring national consistency of training standards are met, frontline trainers are supported through coaching and quality assurance and contributes to the development of learning systems and processes that strengthen operational capability.
Key responsibilities
<ul>
<li>Contribute to the development of the learning and development strategy and policy as required, taking a systems and continuous improvement view to contribute to a learning culture at Customs.</li>
<li>Develop learning needs analysis as required and work with stakeholders to develop innovative approaches to learning that ensure alignment of solutions across Customs, meet curriculum specifications, risk management solutions and practicability, the needs of individual learners.</li>
<li>Plan and schedule learning events, such as Workshops and Learning Labs, and deliver effective courses (both face-to-face and virtual) to meet business requirements.</li>
<li>Lead or independently manage key learning and development projects ensuring the production of timely and high-quality outcomes.</li>
<li>Support national QA processes including assessment, moderation, evaluation cycles, and continuous improvement.</li>
<li>Support the Operational leaders, including the Operations Training team and provide expert advice to on training capability development, and workforce readiness.</li>
<li>Work in partnership with subject matter experts, Customs Technical Specialists and course facilitators in the review, design, and development of training</li>
</ul>
About you
<ul>
<li>A focus on translating organisational priorities into goals, learning design, and development and delivery, with an ability to facilitate training workshops through various channels (face-to-face, online/virtual, remote).</li>
<li>Ability to develop a strong understanding of Customs operational delivery and align training strategy and initiatives to enhance peoples capability.</li>
<li>Demonstrated ability to work independently, manage own time, prioritise training activities, plan projects or groups of activities, and to meet specified timeframes.</li>
<li>Experience with e-learning packages and knowledge of IT and working with a Learning Management System.</li>
<li>Demonstrated commitment to service excellence through continuous improvement and innovation.</li>
<li>Strong problem solving and decision-making capability.</li>
<li>Excellent communication skills and ability to communicate complex and analytical data to wide ranging audiences at all levels.</li>
<li>Sound interpersonal skills and the ability to build and enhance successful relationships with internal and external stakeholders.</li>
</ul>
To be considered for this position, you must:
<ul>
<li>Be able to pass a fitness test, drug test, and medical,
</li>
<li>Have a full and unrestricted NZ driver's licence
</li>
<li>Level 5 (or higher) qualification in Adult and Tertiary Teaching, Learning &amp; Development, Education, or a related field.
</li>
<li>Experience leading or delivering complex training programmes in an operational, regulatory, or safetycritical environment.
</li>
<li>Assessment and moderation experience applying standards, supporting moderation, and contributing to quality assurance.
</li>
<li>Working knowledge of training competency frameworks including assessment requirements and workplace training obligations.
</li>
<li>Be able to work 'unpredictable hours'.
<ul>
<li>This includes working outside of usual working hours, working extended hours and national travel, including stays away from home.</li>
</ul>
</li>
<li>Be able to obtain and maintain an organisational security clearance.
</li>
</ul>
Working at Customs | Mahi ki te Mana Arai o Aotearoa...
We aim to create a great place to work, where our people feel they belong and have the capability and desire to meet future challenges. We are clear about our mission, which is underpinned by Te Pou Tokomanawa (the Foundations) and our Whanonga Pono (Values). Our work matters to the safety and success of New Zealand.
Working for New Zealand Customs
To join Customs in any role you must be a New Zealand citizen or New Zealand permanent resident* and be able to obtain and maintain an Organisational Security clearance.
(*) A New Zealand Citizen or New Zealand Permanent Resident who has resided continuously in New Zealand for the last five years, (including five years ago from the date of this application) and resides in New Zealand at time of application.
If shortlisted, you will be asked to complete online psychometric testing as part of the process.
To apply, please submit a CV and cover letter outlining your skills and experience, via our online process. If you have any queries about the role, please contact Hamish McLean (Team Leader Training Operations) at <a href="mailto:Hamish.mclean@customs.govt.nz" rel="nofollow noopener" target="_blank">Hamish.mclean@customs.govt.nz</a>
Applications close at 11pm, Wednesday 21 October 2026.
Please note Customs will be managing this recruitment independently in-house and will not be engaging with recruitment agencies at this stage.
Please apply directly online as we do not accept applications sent to email addresses.
New Zealand Customs Service | Te Mana Arai o Aotearoa is a member of Diversity Works New Zealand and is committed to developing a diverse workforce and an inclusive workplace. We provide equal employment opportunities and welcome applications from everyone who can meet the requirements of the role. We also offer flexible working arrangements.

Training Advisor

Training Advisor

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