Training & Coaching Officer

One of our government clients is seeking a qualified, passionate professional to serve as a Training & Coaching Officer. This role delivers comprehensive Pre-Service and Specialty training to newly hired DCS staff and serves as an information liaison throughout onboarding and Pre-Service. The ideal candidate brings direct child welfare experience, strong training-delivery skills, and a commitment to trauma-informed care and the DCS Practice Model.

Training & Coaching Officer
Hybrid

225 Dr. Martin Luther King Jr. Drive, Lowell Thomas State Office Building , Jackson, Tennessee

7 Months

Key Responsibilities Deliver Pre-Service training to new DCS employees, including fundamentals of child welfare; program-specific content for assigned service areas such as Child Protective Services, Foster Care, and Juvenile Justice; trauma-informed case management practices; the DCS Practice Model and Practice Wheel; self-care strategies; and motivational interviewing techniques. Teach the Practice Wheel components: Engagement, Teaming, Assessment, Planning, Implementation, Tracking, and Adjusting. Provide coaching and actionable feedback to new hires based on field observations and identified practice gaps. Facilitate Mentor Certification Programs. Proctor Pre-Service assessments and support evaluation processes. Participate in case panel presentations and, depending on location, Simulation Lab activities. Provide web-based technical assistance for virtual training delivery. Use Microsoft Teams and other digital platforms to conduct and support training sessions. Collaborate with training team members, program leadership, and regional leadership to ensure consistent, high-quality training content and delivery. Travel as required; mileage reimbursement will be available. Minimum Qualifications Bachelor’s degree. At least one year of direct child welfare field experience, such as case management, investigations, foster care, or juvenile justice. At least one year of experience in training delivery, adult education, or staff development. Proficiency with Microsoft Teams and other virtual training tools. Strong communication, facilitation, and organizational skills. Ability to work independently and collaboratively in a fast-paced, evolving training environment. Preferred Qualifications Experience delivering training in a government or human services setting. Certification or coursework in trauma-informed care, motivational interviewing, or adult learning principles. Work Conditions Travel is required for in-person training, coaching sessions, and field observations. This is a hybrid role with both remote and on-site responsibilities.