Training And Compliance Manager

Company: Hi-Tek Syndicate
Location: New Delhi
Experience: 10+ Years
Industry: Banking & NBFC Collections
Hiring: Urgent

Position:Training and Compliance Manager

About the Organisation

Established in 1993, Hi-Tek Syndicate is a leading collection agency headquartered in New Delhi, with operations across 10 cities in North and East India. We are associated with major banks and NBFCs and specialise in banking and NBFC collections.

Role Overview

We are looking for an experienced Training & Compliance Lead to oversee employee training, regulatory compliance, process audits, and quality improvement across our operational centres.

Key Responsibilities

• Develop and conduct induction, refresher, and skill-development training programmes for collection executives, team leaders, and managers.
• Ensure adherence to applicable RBI guidelines, client-specific SOPs, internal policies, and ethical collection practices.
• Conduct periodic process audits and compliance reviews to identify gaps and recommend corrective actions.
• Monitor collection practices, customer interactions, employee conduct, documentation, and process discipline.
• Identify training needs and implement improvement plans to enhance employee productivity and operational efficiency.
• Coordinate with operations and senior management to strengthen compliance standards and ensure timely closure of audit observations.
• Maintain training records, audit reports, compliance MIS, and periodic performance reviews.
• Travel across the organisations operational centres to conduct training sessions, audits, and compliance assessments.

Candidate Requirements

• Minimum 10+ years of relevant experience in banking and NBFC collections, preferably with a collection agency.
• Prior experience in training, compliance, quality assurance, and process audits is strongly preferred.
• Strong knowledge of collection processes, client requirements, applicable regulatory guidelines, and ethical recovery practices.
• Excellent communication, leadership, presentation, and reporting skills.
• Ability to independently manage training and compliance activities across multiple locations.
• Must be willing to travel across North and East India as required.