Training & Customer Support

Training & Customer Support

In-House | Casual | Approx. 20 Hours Per Week | 3 Days Per Week

We are looking for an organised and confident Training & Customer Support team member to join our beauty equipment wholesale business.

This is an in-house casual role focused on developing our customer training systems, creating professional training resources, supporting customers and helping ensure customers purchasing beauty equipment receive clear, consistent and professional education.

The role is approximately 20 hours per week across 3 days and would suit someone who is highly computer literate, confident creating digital content and comfortable communicating directly with customers.

Key Responsibilities

Training Manuals & Resources

• Create and maintain professional training manuals for beauty equipment and machinery
• Develop step-by-step operating guides, treatment protocols and customer resources
• Update existing manuals when equipment, procedures or information changes
• Create visually professional training documents using Canva
• Work with our team to turn technical information into easy-to-understand customer training
• Maintain organised digital records of all training documentation

Online Training Platform

• Assist with building and maintaining our online customer training platform
• Upload training manuals, videos, quizzes and supporting resources
• Organise training modules into clear customer learning pathways
• Keep training content current and ensure customers have access to the correct resources
• Assist with developing certificates and completion processes
• Identify areas where training can be improved or simplified

Customer Training & Liaison

• Communicate with customers who have purchased beauty equipment
• Assist customers with accessing and completing their training
• Coordinate training appointments where required
• Follow up customers to ensure training has been completed
• Answer general equipment and training questions within the scope of the role
• Liaise with our sales, technical and customer service teams when additional assistance is required
• Maintain professional and friendly communication with customers before and after training

Content & AI

• Use ChatGPT and other AI tools to assist with drafting, organising and improving training content
• Use Canva to create professional manuals, presentations, certificates and training resources
• Assist with scripts and content for equipment demonstration and training videos
• Review AI-generated material carefully for accuracy, clarity and consistency before publication

Skills & Experience

The successful applicant will ideally have:

• Strong computer literacy and confidence learning new software
• Good Canva skills
• Good working knowledge of ChatGPT and AI tools
• Strong written English and attention to detail
• Excellent organisation and time-management skills
• Confidence speaking with customers by phone, email and in person
• Ability to take technical information and turn it into clear, simple instructions
• Ability to work independently and take ownership of projects
• Professional presentation and communication skills
• Experience with online learning platforms, training systems or CRM software would be advantageous

Experience within the beauty, aesthetics, salon, training or equipment industry would be highly regarded, but is not essential for someone with strong digital and communication skills.

About the Role

Employment: Casual
Hours: Approximately 20 hours per week
Days: Approximately 3 days per week
Location: In-house position

This is not a work-from-home position. We are looking for someone who can work closely with our equipment, sales and technical teams to develop a professional training system for our customers.

The Person We're Looking For

We are looking for someone who is proactive rather than someone who needs every task mapped out for them.

You should be comfortable being given information about a piece of equipment, researching and organising that information, working with the relevant team members, and turning it into a polished training manual or online training module.

You will need to be confident using technology, comfortable with AI, have a good eye for presentation and be able to communicate professionally with customers.

This role has the opportunity to become an important part of how we deliver training and ongoing support to customers across our beauty equipment range.