Training & Development Assistant

About the role

The Training Assistant provides administrative, coordination, monitoring, and documentation support to the Training & Development Department. The position assists in the planning, preparation, implementation, monitoring, and evaluation of training programs for employees across Head Office and Branches.

Key responsibilities

• Maintain accurate training records
• Prepare training reports
• Update Excel-based monitoring tools
• Coordinate training schedules and participants
• Organize training materials and documents
• Provide on-site or virtual support during training activities
• Assist the Training & Development Manager and Training Officers in ensuring timely completion of training, certification, assessment, and other learning and development requirements

About you

• Bachelor's Degree in Psychology, Business Management or any other related courses
• Good communication and interpersonal skills
• Knowledge of learning and development with current industry practices
• Strong knowledge of Microsoft Excel, including formulas, sorting/filtering, data validation, pivot tables, and basic reporting
• Proficient in Microsoft Office applications, particularly Excel, PowerPoint, and Word
• Knowledge of training administration, documentation, and employee development processes
• Adaptability and flexibility with changing priorities and in a dynamic work environment
• Relevant operational experience is a plus