Training & Development Associate – IFM

Qualifications & Requirements:

• Minimum Bachelor’s degree (S1) in Psychology, Education, Human Resources, Management, or related field

• Minimum 2–3 years of experience as Trainer, Learning & Development, or Operational Trainer (Integrated Facility Management/Outsourcing preferred)

• Have Certified in Training by BNSP (Badan Nasional Sertifikasi Profesi)

• Strong understanding of adult learning principles and training methodologies

• Experienced in delivering training for operational workforce (cleaning, security, engineering, support services, etc.)

• Able to create structured training modules and engaging presentation materials

• Good presentation, facilitation, and public speaking skills

• Strong analytical skills to assess training needs and measure training effectiveness

• Willing to travel and conduct training at multiple sites/locations

• High level of discipline, adaptability, and ability to work under operational pressure

• Certification in Training of Trainer (ToT) is an advantage

Key Responsibilities:

• Design, develop, and deliver training programs for Zero Collar, and Blue Collar.

• Conduct Training Needs Analysis (TNA) in coordination with HR, recruitment, and operational teams

• Prepare training modules, materials, presentations, SOP, and assessment tools (pre-test & post-test)

• Deliver classroom, on-the-job training (OJT), induction, refreshment, and soft skills training

• Ensure compliance with operational procedures, HSE, service quality standards, and company policies

• Evaluate training effectiveness and provide recommendations for continuous improvement

• Maintain training records, attendance lists, evaluation results, and training reports

• Support onboarding and deployment readiness through structured induction programs

• Coach and mentor employees to improve performance, discipline, and service excellence

• Coordinate with clients and internal stakeholders to align training content with service level agreements (SLA)