Training and Development

Job Responsibilities

• Design, develop, and deliver comprehensive training programs covering products, services, systems, and professional skills for both new hires and existing employees.
• Facilitate the deployment and internal sharing of externally sourced training content and best practices.
• Establish and maintain knowledge management frameworks to ensure effective organization, accessibility, and utilization of training resources and learning materials.
• Develop and implement competency-based learning curricula tailored to different employee groups and job functions, such as customer service and digital support teams.
• Partner with stakeholders to identify training needs and create targeted learning solutions, including communication, customer engagement, and complaint-handling programs.
• Ensure all training initiatives align with organizational objectives, performance standards, and capability development strategies.
• Build, develop, and oversee an internal trainer network by leveraging subject matter expertise across the organization.
• Lead and coordinate cross-functional learning and development projects, including certification and accreditation programs.
• Drive continuous improvement initiatives to enhance employee performance, knowledge retention, and operational effectiveness.
• Evaluate and implement innovative learning technologies, including AI-enabled training solutions and simulation-based learning tools.
• Monitor and manage training plans, budgets, and resource allocation to maximize training effectiveness and return on investment.
• Collaborate with business units and support cross-departmental initiatives related to workforce development and organizational transformation.

Job Requirements

• Bachelor's degree or above in Education, Human Resources Management, Learning & Development, Business Administration, or a related discipline.
• Minimum 3 years of experience in corporate training, learning and development, talent development, or organizational learning.
• Proven expertise in conducting training needs analysis, designing learning solutions, and developing training curricula independently.
• Excellent stakeholder management and communication skills, with the ability to collaborate across different levels, functions, and geographical locations.
• Demonstrated experience in planning, facilitating, and delivering training programs, workshops, and large-scale learning events.
• Prior experience within the banking, financial services, or related industry would be highly advantageous.
• Strong written and verbal communication skills in English, Chinese, and Putonghua.