Training And Development Manager

About the Company:

Travel Designer Group is a global B2B travel wholesaler. Our flagship platform RezLive.com connects travel agents worldwide with access to global hotel inventory, sightseeing, transfers, rail journeys, cruises, and car rental solutions through a powerful reservation system. Travel Designer Group is a global B2B travel wholesaler. Our flagship brand RezLive.com, winner of multiple World Travel Awards, provides access to 50,00,000+ hotels, 50,000+ attractions, and private/shared transfers in 900+ cities across its POS platform, mobile app, and API. With strong presence across the Middle East, South Asia, and Southeast Asia, TDG is among the fastest-growing travel technology providers.

Key Responsibilities:

Training Delivery

• Conduct product training sessions for internal teams including Sales, Operations, Customer Support, and Account Management.
• Deliver onboarding training for new employees.
• Conduct virtual, classroom, and hybrid training programs.
• Provide training to global travel partners and agents.

Product Knowledge Management

• Develop in-depth knowledge of company products and booking systems.
• Act as Product Subject Matter Expert (SME).
• Stay updated with system upgrades, new releases, and product enhancements.

Training Content Development

• Prepare training manuals, SOPs, presentations, and user guides.
• Develop video tutorials and e-learning modules.
• Maintain updated training documentation and knowledge repository.

Training Needs Analysis

• Identify knowledge gaps through feedback and performance review.
• Customize training modules based on departmental requirements.
• Support product launches with structured training rollouts.

Stakeholder Collaboration

• Coordinate with Product, Technology. Operations, and HR teams.
• Align training initiatives with business goals.
• Support change management initiatives related to product updates.

Evaluation & Reporting

• Conduct assessments and certification programs.
• Track training effectiveness and learning outcomes.
• Maintain training records, attendance, and performance reports.

Preferred candidate profile:

Required Skills

• Strong presentation and facilitation skills.
• Excellent communication and interpersonal abilities.
• Ability to explain technical platforms in simple business language.
• Training program design and execution experience.
• Documentation and content creation skills.
• Analytical and problem-solving mindset.

Educational Qualification

• Graduate in any discipline.
• MBA or Certification in Training & Development preferred.

Key Competencies

• Training & Coaching
• Product Knowledge
• Stakeholder Management
• Communication & Presentation
• Learning Program Development
• Process Orientation