Training and Development Manager

JOB SUMMARY

The Training and Development Manager is responsible for planning, developing, implementing, and evaluating the Bank’s training and development programs. This role oversees the full training lifecycle—from needs assessment, curriculum design, and delivery to measurement of training effectiveness—to ensure employees have the skills and knowledge necessary to perform their roles competently and advance professionally. The Training and Development Manager partners with departments to support continuous learning, workforce capability building, leadership development, and process improvement initiatives. This role also ensures all training activities are in compliance with regulatory requirements, including the Bank Secrecy Act and other applicable laws and standards.

DUTIES & RESPONSIBILITIES

Training Delivery & Facilitation

• Leads the development and continuous enhancement of the onboarding curriculum, enabling HR staff to deliver consistent and effective training to newly hired employees.
• Conducts in‑person and virtual training sessions across a variety of HR, operational, compliance, and customer-service topics.

Curriculum & Program Development

• Designs, updates, and maintains training materials, including learning guides, e-learning modules, job aids, simulations, and assessments.
• Collaborates with department managers and subject-matter experts to develop training content tailored to operational needs.
• Develops leadership development, management training, and skills‑based development pathways to support succession planning and employee growth.
• Creates annual training plans aligned with organizational goals, audit requirements, and regulatory changes.

Learning Strategy & Organizational Development

• Partners with department leaders to identify capability gaps, performance trends, and training needs.
• Leads the bank’s learning and development strategy, recommending new programs and long‑term development approaches.
• Develops and implements a Learning Management System (LMS) strategy, including course scheduling, content management, tracking, and reporting.
• Supports culture‑building initiatives by developing programs that reinforce organizational values, service excellence, and operational consistency.
• Contributes to change management initiatives by developing learning tools that support new processes, systems, or organizational changes.

Training Evaluation & Compliance

• Administers knowledge checks, skills assessments, and post‑training evaluations to measure comprehension and training effectiveness.
• Conducts periodic training audits to ensure programs comply with regulatory requirements (e.g., BSA, AML, Fair Lending, HR compliance).
• Analyzes training data, prepares reports, and presents insights to HR leadership and department heads.
• Ensures training records are complete, accurate, and audit‑ready.

Vendor & Program Management

• Evaluates, recommends, and coordinates with external training providers and professional development programs.
• Manages training-related budgets, vendor relationships, and contracts where applicable.

Continuous Improvement

• Monitors employee performance trends by collaborating with line managers and department heads.
• Identifies process improvement opportunities and incorporates best practices into training solutions.
• Conducts refresher, remedial, and advanced skills courses to promote continuous growth and performance improvement.
• Keeps training content current by integrating operational updates, regulatory changes, and industry standards.

General

• Participates in cross‑departmental initiatives related to employee engagement, talent development, and process optimization.
• Performs other related duties as assigned.

QUALIFICATIONS

• EDUCATION: Bachelor’s degree in Educational Technology, Human Resources, Organizational Development, or related field. Master's degree preferred.
• EXPERIENCE: Minimum of 3 years’ experience in training, instructional design, or organizational development. Experience within banking, financial services, or a regulated industry preferred.

SKILLS/ABILITIES

• Excellent written and verbal communication skills.
• Strong presentation and facilitation skills across diverse audiences.
• Ability to design, develop, and implement effective training programs.
• Knowledge of adult learning principles and instructional design methodologies.
• Adept with multimedia training platforms, LMS systems, and digital learning tools.
• Highly proficient with Microsoft Office Suite and related software.
• Strong analytical skills with the ability to assess competency levels and interpret training data.
• Bilingual in English and Mandarin Chinese a plus.

**Applicants must be authorized to work in the United States without the need for visa sponsorship now or in the future.

** This will be an individual contributor role.

WHY WORK FOR US?

Since opening our first branch in Los Angeles in 2008, Royal Business Bank (RBB) has grown rapidly by adding branches in Southern California, Nevada, New York, New Jersey, Chicago and Hawaii. We offer a comprehensive and innovative suite of banking services for individuals and businesses. We have great benefits that include, but not limited to:

• Medical insurance
• Vision insurance
• Dental insurance
• 401(k)
• Disability insurance

Royal Business Bank may collect personal information from potential job candidates and applicants. For more information on how we handle personal information and your applicable rights, please review our Privacy Policies (GLBA Privacy Notice, California Consumer Privacy Act and Online Privacy) at our website www.royalbusinessbankusa.com . Royal Business Bank is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.