Training and Development Specialist

We are seeking an experienced Training and Development Specialist who will be responsible for the design, development, and implementation of high-quality training programs within high-compliance cleaning environments, including aged care, commercial, and hospitality settings. This role combines instructional design expertise, digital content development, and training delivery, ensuring all training is aligned to operational requirements, client expectations, and compliance standards. The role will be based in Camperdown, NSW but will be required from time to time to travel interstate to operational sites.

This hands-on role focuses on building and delivering engaging, fit-for-purpose training content for frontline employees — primarily cleaners and room attendants. The role ensures workers are safely inducted, job-ready, and compliant with site, client, and legislative requirements.

The Training and Development Specialist partners closely with Senior Account Managers, Operation Managers and site leaders to assess training needs, address capability gaps, and ensure workforce readiness through structured learning and competency verification.

Key Responsibilities

• Design, develop, and implement structured training programs and curricula aligned to operational requirements across sites, using a blended learning approach (face-to-face, on-the-job, e-learning, and simulations)

• Develop high-quality training materials and digital learning content, including:

  • SCORM-compliant e-learning modules
  • Instructional videos and visual learning aids
  • Interactive online training packages and facilitator-led materials

• Partner with Senior Account Managers and operational leaders to assess site-specific training needs, identify capability gaps, and tailor training solutions to client and contract requirements

• Lead training needs analysis and content design to ensure materials are practical, relevant, and aligned to real operational workflows and performance standards

• Coordinate and monitor training completion and compliance, ensuring all mandatory WHS, contractual, and role-specific training requirements are completed, current, and recorded accurately

• Verify role-specific competency through structured on-the-job coaching, observation, and practical task assessment

• Ensure all training records, competency evidence, and learning data are accurate, complete, and audit-ready, in line with internal standards and regulatory requirements

• Support and contribute to toolbox talks and routine site-based safety and training engagement activities

• Liaise with key stakeholders (operations, HR, compliance) to track training progress, address gaps, and support workforce capability planning

• Support internal audits, client audits, and regulatory inspections, providing training records and evidence as required

• Identify recurring skill gaps, performance risks, and training opportunities, and provide insights and recommendations to support continuous improvement

• Manage and maintain the Learning Management System (LMS) and oversee e-learning uploads, reporting, and learner tracking

• Evaluate training effectiveness using completion data, feedback, and operational performance indicators

What We’re Looking For

• Independent contributor with proven ability to develop e-learning content from scratch and translate existing training materials into structured online modules suitable for LMS delivery (e.g. converting face-to-face training, procedures, and presentations into interactive digital learning)
• Demonstrated experience working and training with frontline workers in cleaning, hospitality, facilities management, aged care, or similarly regulated environments
• Practical understanding of WHS legislation and SafeWork expectations
• Experience training diverse workforces with varying literacy, language, and experience levels
• Strong ability to deliver clear, practical instruction to cleaners and room attendants
• Confident engaging with site supervisors, account managers, and operational teams
• Strong documentation and compliance focus
• Comfortable travelling between sites and working in active operational environments
• Intermediate computer skills and experience using learning management systems, safety, or workforce systems

Qualifications and Experience

• Experience in instructional design thinking (storyboarding, learner outcomes, etc.) and ability to create microlearning/ visual-first content

• Strong capability in creating e-learning content (e.g. SCORM, LMS-based training)

• Ability to develop engaging digital content (videos, modules, visual aids)

• Experience working with operational or frontline teams

• Experience working in high-compliance cleaning environments ie. aged care, healthcare, hotels (desirable)

• Experience supporting audits, accreditations, or client quality reviews

• Certificate IV in Training and Assessment (TAE40122) or equivalent (desirable)

• Relevant tertiary qualifications in Human Resources, Business, Management, or a related field (desirable)

Stakeholder Engagement

• Senior Account Managers
• Operation Managers
• Site Managers and Supervisors
• Leading Hands and Site Trainers (site specific coordination)
• QEHS Advisors

Key Performance Indicators (KPIs)

• Timeliness of training material development and rollout (against agreed deadlines)
• Training completion and overdue percentage
• Induction completion prior to site deployment
• Toolbox talk compliance and documentation rates
• System enablement rates across operational staff
• Audit readiness and closure of training-related actions
• Improvement in site performance linked to training interventions

Organisation Reporting Line

The role will be directly reporting to the National Training Manager