Training & Development Team Lead

Swak BPO Corp. is one of the fastest-growing BPO centers in the Clark Freeport Zone. We pride ourselves on doing great work for our customers with professionalism, energy, and enthusiasm. Our work environment represents a culture of dedication, stability, and teamwork. As the business expands, we seek to hire a Training & Development Team Lead to join our growing company.

This role is ideal for a strong leader who is passionate about coaching, mentoring, and driving team performance while maintaining high training standards. As a Training & Development Team Lead, you will work closely with the Training Manager to oversee trainer performance, coordinate training operations, and ensure trainees are fully prepared for deployment to the production floor.

**Job Responsibilities:**

• Assist trainers by answering questions and providing support when needed
• Enforce the company's code of conduct
• Ensure trainees are ready to be deployed to the production floor
• Maintain a professional appearance and demeanor
• Assist with special projects as required
• Perform monthly classroom & job aid audits
• Have coaching meetings with trainers
• Hold weekly one-on-ones with Trainers
• Coordinate with the Training Manager to make sure classes run smoothly and trainers have proper training
• Facilitate classes when needed
• Approve timecards
• Lead team huddles
• Issue disciplinary action when needed in conjunction with the Training Manager
• Communicate with the Training Manager about any issues with the team
• Assist with coordinating schedules and RDOTS
• Train new trainers in conjunction with the other Team Leads
• Coordinate with the Instructional Design Team to develop and test new courses
• Ensure reports are up to date
• Create and implement performance development plans for trainers

**Job Qualifications:**

• Proven experience in Training, Learning & Development, Coaching or any related leadership role
• Strong leadership skills with the ability to coach, mentor, and motivate others
• Excellent verbal and written communication skills
• Experience facilitating training sessions and managing classroom environments
• Strong organizational skills with the ability to manage multiple priorities
• Proficiency in Microsoft Office and other learning or training-related platforms
• Ability to work collaboratively across departments and drive results

Why work with Swak BPO Corp.?

• Opportunity to work with international teams and companies
• Opportunity in promotions and salary increases
• A company that provides HMO; upon reaching your second year with the company, you will get one (1) free dependent at no additional cost
• Free meals prepared and provided by the company to promote a healthy lifestyle
• Free shuttle services provided around Angeles City and nearby areas
• A recreational facility that provides comfort and entertainment for employees to unwind

*This is going to be on-site work. Our offices are located in Clark Freeport Zone, Angeles City, Pampanga.