Training & Engagement Coordinator

Tupelo Honey Cafe is seeking a Training & Engagement Coordinator to join the buzz at our “Hive” team. This is an entry-level support role for the Training Department. The Coordinator keeps TH training materials, systems, and records organized and up to date, and helps other Hive departments with day-to-day company projects.

The Training Department heads set the direction of TH training and the Coordinator helps carry it out by producing, updating, organizing, and tracking the work. The ideal candidate is organized and dependable, and eager to learn.

PRIMARY RESPONSIBILITIES:

• Assists with designing and developing training materials and curriculum.

• Assists with creating menu rollout materials, including PowerPoints, posters, and menu tests.

• Assists with building operational tools, such as checklists and SOPs.

• Updates the Menu Encyclopedia and other training documents as menus and procedures change.

• Prints, cuts, laminates, and packages training materials for restaurants and New Store Openings.

• Keeps training source files organized and current in digital and printed materials.

• Maintains the Schoox Learning Management System by updating and uploading course content, assigning training, and pulling reports.

• Maintains trackers for training completion and required certifications, such as ServSafe and alcohol service. Flags upcoming expirations and follows up on missing items.

• Supports other Hive departments with projects such as contest tracking for Operations, at the direction of the Training Department.

• Helps gather and format content for internal communications, and supports team engagement at the Hive.

REQUIRED SKILLS:

• Strong organization and attention to detail.

• Excellent computer skills, including Microsoft 365 (Word, Excel, PowerPoint, Outlook, and Teams).

• Video editing skills.

• Clear, professional communication in writing and in person.

• Willingness to learn and work with AI tools when appropriate to expedite tasks & create polished materials.

PREFERRED:

• Experience in restaurants.

• A recent college degree or current coursework.

No experience with Schoox or Articulate is needed. We’ll train you on our systems!

PHYSICAL REQUIREMENTS:

• Sit or stand at a desk for extended periods.

• Lift and carry up to 25 lbs of office materials and supplies.

INDHEADOFFICE