Training & Quality Manager

Birds of Paradise is Singapore's only Michelin Guide-selected gelato brand, known for our botanical flavours and gelato experiences across 7 boutiques islandwide. As we strengthen our foundations for future growth, we're looking for a Training & Quality Manager to lead and further develop the training and quality-assurance framework that keeps every boutique delivering the same world-class experience — working closely with operational teams to uphold the standards Birds of Paradise is known for.

Responsibilities

• Lead our training curriculum — onboarding, technical skills, service, leadership, and certification — across all boutiques
• Review and consolidate training materials and quality practices into a structured framework, standardising where practices vary and closing gaps.
• Deliver hands-on training and coaching for boutique teams, including leading training for new boutique openings from pre-opening through stabilisation
• Develop boutique managers and supervisors into effective internal trainers and coaches
• Run and improve our audit framework — covering food safety, service, store operations, and brand standards — and drive corrective actions to closure
• Own customer feedback management, working cross-departmentally to resolve issues systematically
• Help build a training and quality framework robust enough to support our future expansion

What we're looking for

• 6+ years of experience in leading training, operational excellence, or quality assurance, ideally in F&B, hospitality, or retail
• Demonstrated experience designing and delivering operational training, train-the-trainer programmes, and assessments
• Experience conducting operational audits
• Strong facilitation, coaching, and stakeholder-management skills
• A hands-on, high-integrity approach, with the resilience to manage multiple priorities in a fast-paced, growing environment
• Diploma/Degree in Business, Education, HR, Hospitality, or related field; adult-training/facilitation certification preferred