Training & Resources Coordinator

REPORTS TO: Training Manager

ABOUT KESEM:

We are a nationwide community, driven by passionate college student leaders, that supports children through and beyond their parent’s cancer with innovative, fun-filled programs that foster a lasting community.

ABOUT THE POSITION:

The Training & Resources Coordinator supports the consistent execution of Kesem’s training, chapter resources, workbooks, and non-fundraising chapter communications. Reporting to the Training Manager, this role manages the production, maintenance, organization, scheduling, and distribution work that keeps Kesem’s learning materials and chapter resources accurate, accessible, easy to use, and on time.

The Coordinator partners with Training, Operations, Policy & Compliance, Systems & Data, and subject-matter experts to keep resources current and accurate. The role owns chapter workbook maintenance, including accurate formulas, calculations, and links.

The Training Manager owns learning strategy and curriculum decisions, while subject-matter experts own the accuracy of content within their areas. The Coordinator translates approved content into polished, effective materials and ensures resources are maintained and delivered in ways that make information quick to understand and apply.

KESEM'S VALUES

The Coordinator must uphold Kesem’s values:

• Continuous learning - We operate with curiosity and a willingness to try new things, and we see our successes and setbacks as opportunities for growth.
• Accountability - We are individually and collectively responsible for advancing our mission.
• Resilience - We empower and support each other through challenges while fostering a spirit of joy and hopefulness.
• Empathy - We seek to understand and appreciate other perspectives and experiences.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES

Training Production & Administration

• Build, edit, format, record, upload, and distribute approved training materials for staff, student leaders, counselors, and other volunteers.
• Coordinate with subject-matter experts to ensure content is accurate, current, and aligned with organizational expectations.
• Maintain training calendars, production timelines, completion tracking, certifications, attendance records, and administrative systems.
• Support learning-management systems and training platforms, including course setup, testing, content updates, user support, and reporting.
• Support Fall Training, Program Coordinator onboarding, staff training, and other learning events through materials, logistics, tracking, and follow-up.
• Apply adult learning best practices and use participant feedback to improve training materials and effectiveness.

Chapter Resource & Workbook Management

• Own the annual production, update, and maintenance of Chapter Workbooks, handbooks, checklists, coordinator resources, camp documents, and other Chapter-facing tools.
• Coordinate with subject-matter experts to ensure resources reflect current policies, standards, processes, deadlines, and best practices.
• Build and update Chapter Workbooks, including formulas, calculations, conditional logic, tracking structures, and other functionality.
• Test Workbook formulas, calculations, links, permissions, and functionality; resolve errors and coordinate complex technical needs with Systems & Data.
• Partner with Chapter Operations to ensure Workbooks support goal setting, budgeting, fundraising planning, program readiness, performance monitoring, and chapter intervention.
• Maintain version control, archive outdated materials, oversee the central chapter resource inventory, and identify opportunities for simplification or redesign.

Summit, Retreat & Training Event Support

• Support National Leadership Summit training tracks, session materials, facilitator resources, evaluations, and participant learning information.
• Provide logistics and production support for Operations retreats and other learning events, including schedules, materials, and facilitator coordination.
• Manage facilitator content deadlines, reviews, and final materials.

Continuous Improvement & Learning Innovation

• Stay current on adult learning, volunteer education, instructional design, accessibility, knowledge management, and technology-enabled learning practices.
• Evaluate training and chapter resources using feedback, completion data, and staff observations to identify improvements.
• Recommend ways to consolidate, automate, redesign, or eliminate unnecessarily complex resources and processes.

Chapter Communications & Operations Support

• Coordinate the Chapter Monthly Digest and other non-fundraising chapter communications, gathering content and maintaining a communication calendar.
• Create and maintain approved communications chapters can use with student leaders and families.
• Coordinate approved central operational communications and administer chapter communication platforms and distribution lists with Systems & Data.
• Communicate changes to training, resources, Workbooks, policies, deadlines, and operating requirements clearly.
• Support camp season 24-hour hotline operations and the year-round hotline, if applicable.

The duties and responsibilities described above are not intended to be an exhaustive list and may change based on organizational needs.

REQUIREMENTS

Required Qualifications

• Bachelor’s degree or equivalent experience.
• 1-3 years of experience in training coordination, instructional support, communications, project coordination, program operations, resource management, or a related field.
• Excellent attention to detail, organization, version control, and deadline management.
• Strong written communication and editing skills, with the ability to turn approved content into clear and usable materials.
• Comfort learning and using learning-management systems, Google Workspace, presentation tools, document-management systems, and other digital platforms.
• Ability to coordinate input from multiple stakeholders and manage several recurring workstreams at once.
• Commitment to and passion for Kesem’s mission and values.
• Ability to work independently and collaboratively in a remote work environment.

Preferred Qualifications

• Experience supporting volunteer, student, camp, nonprofit, or distributed-team training.
• Experience with learning-management systems, HubSpot or similar email tools, Salesforce, project-management platforms, or resource libraries.
• Experience with basic video, webinar, or e-learning production.
• Familiarity with Kesem’s chapter model or student-leader experience.

WORK EXPECTATIONS

• The Training & Resources Coordinator role is a full-time position, with responsibilities that require approximately 40 hours of work per week, with some weeks requiring additional hours.
• This is a fully remote position with no geographic preference, provided the employee is able to meet Kesem’s travel and work-hour expectations.
• It is expected that the Training & Resources Coordinator will maintain a reliable internet connection and professional remote work environment and will be available and actively working from 9:00 a.m.–5:00 p.m. in their local time zone, unless otherwise approved by their supervisor.
• This role requires flexibility during major training and resource-production periods, particularly Fall Training, National Leadership Summit, and pre-camp readiness.
• It is expected that the Training & Resources Coordinator will be available for occasional evening or weekend training sessions or volunteer meetings.
• As a collaborative organization, employees are expected to demonstrate flexibility in supporting organizational priorities, including providing temporary coverage for colleagues during leaves of absence or other staffing needs, as assigned.
• Travel may include staff meetings, National Leadership Summit, Fall Training, or other organizational gatherings, approximately 2-5 times per year.

COMPENSATION

The salary range for this position is $51,000-$56,000. Placement in this range would be based on relevant professional experience and internal equity. In addition, Kesem offers a benefits package for full-time employees including employer-subsidized health benefits, employee-funded dental and vision benefits, employee-funded 403(b) retirement plan, Employee Assistance Program (EAP), a healthcare concierge service, flexible work scheduling, telecommuting, PTO, Short-Term Disability, and parental leave offerings.

TO APPLY

To apply, please fill out this application by October 30, 2026, where you can also upload your thoughtful cover letter and resume.

DIVERSITY, EQUITY, AND INCLUSION STATEMENT

Kesem’s mission of supporting children through and beyond a parent’s cancer, and our vision of ensuring that every child impacted by a parent’s cancer is never alone, can only be realized through an ongoing, steadfast commitment to Diversity, Equity, and Inclusion in every part of our organization. To that end, Kesem makes the following commitments:

• To continually expand the communities we support and work with - our camper families, volunteers, staff, alumni, partners, donors, and boards - with attention to engaging communities we are not currently reaching.
• To strive for equity in delivering a transformative, fun, and empowering community that recognizes and embraces our differences.
• To aspire to create shared spaces that are safe for every member of the Kesem community to feel valued and respected.
• Kesem will engage in continued meaningful learning in order to better support our mission and our growing Kesem community.

Kesem is an Equal Opportunity Employer.