TRAINING ASSISTANT

About the role

Join our dynamic team as a Training Assistant (Crew Trainer), you will play a vital role in onboarding and developing our store-level employees, ensuring they are equipped with the knowledge and skills to deliver exceptional customer service.

What you'll be doing

• Assist in the design and delivery of training programs for store-level employees, covering topics such as product knowledge, operational procedures, and customer service best practices.
• Coordinate and facilitate training sessions, ensuring all participants are engaged and information is effectively communicated.
• Provide one-on-one coaching and mentoring to support the professional development of store-level staff.
• Maintain training records and documentation, tracking employee progress, and identifying areas for improvement.
• Collaborate with store managers to identify training needs and develop tailored solutions.
• Support the implementation of new initiatives and processes by providing training and guidance to store teams.

What we're looking for

• Proven experience in a training or L&D role, preferably within the retail or food and beverage industry

• Strong communication and presentation skills, with the ability to engage and motivate a diverse audience

• Excellent organizational and multitasking abilities, with a keen eye for detail

• Problem-solving mindset and the flexibility to adapt to changing business needs

• Passion for people development and a commitment to driving continuous improvement

• Administer Training Programs

• Conduct store visits to different BreadTalk branches

• Performs other related tasks as may be assigned by the Training Manager

Job Qualifications

• Candidate must possess at least a Bachelor's/College Degree, Business course, Education, or equivalent.
• FRESH GRADUATES are still welcome to apply.
• Must have excellent communication skills (verbal and written)
• Must have strong knowledge in using MS Office (Word, PowerPoint, Excel, and Outlook).
• Can start ASAP and be assigned in Makati City - Head Office