Training Associate

Join Our Team at Lean Solutions Group (LSG)!

Lean Solutions Group (LSG) is a next-generation solutions provider combining AI-driven automation, industry expertise, and tech-powered talent. Built in the demanding Supply Chain sector, our model now supports 600+ clients across multiple industries, powered by 10,000+ employees in five countries. We help businesses achieve immediate efficiency, long-term resilience, and scalable growth by integrating intelligent technology, optimized processes, and high-performance teams.

At LSG, we believe in your talent and your potential. Join a multicultural, people-first environment where you can grow, sharpen your skills, and unlock new career opportunities. Here, every day brings fresh challenges, collaboration, and purpose.

Our Mission: Transform business challenges into lasting success through purpose-built teams, technology, and expertise.

Our Vision: A world where people, empowered by technology, turn any challenge into a catalyst for growth.

About the role

The Training Associate is responsible for facilitating engaging, high-impact training sessions for new hires and tenured employees. Acting as a mentor, coach, and guide, this role ensures participants acquire the critical skills, knowledge, and confidence needed to excel in their operational roles while fostering an inclusive, interactive learning environment that aligns with organizational goals.

Key Responsibilities

Training Facilitation & Engagement

• Deliver instructor-led training (ILT) and virtual training sessions for onboarding, skill enhancement, and cross-training programs.
• Facilitate interactive learning activities, including group discussions, simulations, and role-playing exercises to drive knowledge retention.
• Adapt facilitation techniques dynamically to cater to diverse learning styles and individual participant needs.
• Establish a supportive, inclusive, and motivating environment that encourages active participation.

Trainee Performance & Coaching

• Monitor individual trainee progress and identify performance gaps early in the learning cycle.
• Provide real-time coaching, constructive feedback, and structured action plans to support trainee growth.
• Administer assessments, quizzes, and practical evaluations to measure learning outcomes and operational readiness.
• Ensure all participants meet established competency standards before transitioning into operations.

Administration & Continuous Improvement

• Prepare physical/virtual training environments, equipment, software tools, and curriculum materials prior to session rollout.
• Maintain accurate records of attendance, evaluation scores, coaching logs, and trainee performance metrics.
• Collect participant feedback to measure session effectiveness and suggest improvements for facilitation techniques.
• Escalate complex training issues or performance concerns to the Training Manager in a timely manner.

Qualifications & Requirements

• Education: Bachelor’s degree in Education, Communication, Human Resources, or a related field (preferred).
• Experience: Proven experience in training facilitation, teaching, or peer coaching—ideally within a corporate or BPO context.
• Communication: Exceptional verbal, written, and interpersonal communication skills with a charismatic and professional presence.
• Group Management: Strong ability to lead, engage, and manage diverse groups of learners with patience and tact.

Technical Skills

• Proficiency in Adult Learning Principles and Instructor-Led Training (ILT) methodologies.
• Familiarity with Learning Management Systems (LMS) and training evaluation frameworks.
• Competency in presentation software, virtual delivery platforms (e.g., Zoom, MS Teams), and interactive classroom tools.
• Hands-on capability with performance tracking, rubric-based assessment, and targeted coaching techniques.

Core Competencies

• Facilitation Excellence: Guides and holds the attention of learners through structured, dynamic delivery.
• Coaching Mindset: Empathetic, motivating, and committed to developing individual potential.
• Adaptability: Nimble in adjusting pace, tone, and delivery methods based on group dynamics.
• Impactful Communication: Conveys complex concepts clearly, concisely, and persuasively.