Training Centre Coordinator

SWGR are looking for a Training Centre Coordinator to join our team in Glasgow. The successful candidate will be responsible for for ensuring all administration processes and procedures in the department are followed correctly and in line with RTAS and Sentinel guidelines and completed within a timely manner. Supporting the Training Centre Manager to ensure Global Train provide an excellent customer service to all customers whilst ensuring compliance with NSAR standards and supporting training team towards this goal. This is a dual role and will also assist SW Global Resourcing with booking their training and assessment requirements in accordance with group standards.

Key responsibilities and accountabilities

Global Train

• Add training and assessment events to Global Train customer portal and training calendar. Allocate a Trainer/Assessor to the event, ensure they have capability to deliver, and the maximum number of seats allocated as instructed by NWR standards. Approve/decline bookings requested by customers on portal and report any faults with portal to the developers.
• Liaise with customers via email/ telephone and offer an excellent customer to ensure returning business.
• Liaise with Digital Media Assistant to increase Global Train’s profile on social media platforms
• Send out weekly training schedules to training team, create folders for each training event and add in booking form and joining instructions
• Carry out capability checks and file evidence
• Update NSAR Skills Backbone Portal Calendar and ensure compliance with RTAS guidelines
• Upload results of training and events on sentinel, email notification to sponsor, upload sentinel and sponsor notification to training folder
• Carry out end of months checks against sentinel reports to ensure all packs received from training team are accounted for and accessible in the event of spot audit
• Ensure the reporting function and stats are kept up to date and available when requested by management team
• Ensure that all internal processes and documentation are maintained in compliance with all internal and external auditing requirements as instructed in Global Train compliance manual

SW Global Resourcing

• Coordinate with operational management regarding Training Request Forms and liaise with external training providers to ensure that their training needs are satisfied.
• Chair and produce minutes of meetings from weekly training and assessment meeting with colleagues from NW possession management delivery team
• Oversee all aspects of the booking of training including any special requirements and ensure that all training is authorised and accurately recorded.
• Oversee the maintenance and update the training history for all operatives and staff including the filing of competency record cards and relevant certificates.
• Ensure that all relevant documentation has been completed including signed Recovery of Expenditures Agreements, signed Training Deduction Forms prior to training taking place.
• Ensure the effective communications and administration of all training events including the scheduling and issuing of all joining instructions.
• Initiate and prepare all company training expenditure documentation for authorisation and ensure that the company is getting the best value for money.
• Check all incoming training invoices to ensure details match the corresponding booking forms, rectify with suppliers any issues and pass to procurement for processing.
• Produce company training recoveries for all operational departments as and when requested and support the HR leaving process as necessary.
• Ensure all general clerical duties including photocopying, mailing and accurately maintain electronic and hard copy filing system and respond to any relevant departmental queries are completed in a prompt manner.
• Ensure that all internal processes and documentation are maintained in compliance with all internal and external auditing requirements as stated in SWGR Sentinel and Training Guide
• To carry out any other reasonable duties as requested commensurate with your skills, knowledge and ability in the interest of the business.

Sentinel Requirements Global Train and SW Global Resourcing:

• Complete Sentinel Checks as required.
• Add/remove sponsorship as required.
• Manage notifications from Sentinel.
• Notify Sentinel of medical/D&A results.
• Manage the issue of new Sentinel cards.
• Generate TVP’s as required.
• Arrange medical & D&A appointments as required.
• Manage rule book requirements (existing and updates).
• Management of 90 day lists for medical, competency and assessment expiries.

KPI’s

• High levels of service delivery and client liaison
• Management of client/candidate expectations
• Accuracy within all processes and procedures
• All processes and procedures completed within specified timescales
• Maintenance of accurate, up to date training files and records
• Ensure compliance with all internal and external audit and inspection requirements
• Ensure that all accreditation/industry standards are achieved and maintained
• Keep up to date with industry changes and ensure procedures are updated

Health and Safety responsibilities

• Co-operate with Global Train in compliance with H&S legislation.
• Always Comply with Global Train’s policy and procedures and lead by example.
• Promote Global Train’s policy and procedures.

Hours of Work:

Monday to Friday 8am-4pm.

Pay: £24,000.00-£26,000.00 per year

Benefits:

• Free parking
• On-site parking

Work Location: In person