Training Coordinator

Post - Training Coordinator

Contract - Permanent

Hours - 16 hours per week

Salary - £28, 439 FTE, based on 37.5 hours per week

Location - The Willows 11 Prospect Place Swindon SN1 3 LQ

Reports to - Training Manager

Key relationships - Students, Delegates and Trainers

Benefits include - Willows offers 26 days holiday per year plus statutory bank holidays pro rata, and free on-site parking

Willows Counselling and Training is a Swindon based charity, in operation for over 35 years, offering subsidised counselling for adults with a particular expertise working with those impacted by abuse and trauma. In addition to counselling activities, Willows provides a thriving training operation, offering certified training qualifications in counselling as well as courses for local businesses and other charitable organisations.

JOB DESCRIPTION

Purpose of Training Coordinator role

This is an essential role within Willows Training and holds responsibility for course advertising and application processes, students’ on-boarding journey, ongoing course administration, tutor support, and regulatory compliance. The role calls for strong organisational, logistical and communication skills, excellent attention to detail, and a good standard of up-to-date IT skills. Working collaboratively with the whole training team, the Training Coordinator will have an overview of each course’s applications and enrolment process and will support the suite of annual Willows CPD Workshops.

Key Responsibilities

• Responsible for the efficient day-to-day running of the training department

• Facilitate the marketing, application, enrolment and ongoing admin across all training courses

• Develop opportunities to advertise and increase revenue in relation to the Willows CPD Workshops and bespoke training through networking and developing the training database of organisations and directories

• Maintain efficient and accurate systems and procedures to for all training courses

• Develop systems and templates with the Training Manager to ensure that all enquires are followed up and processed in a timely and professional manner

• Be first point of contact for training enquiries

• Communicate clearly, warmly and professionally with potential training delegates, and the training team

• Keep up to date records of all student enquiries, application, enrolment and withdrawal

• Keep up to date records of bespoke and Willow Workshop training provision, feedback and evaluation

• Facilitate and support the running of Willows CPD Workshops, Training Open Days, and events

• Evaluate, monitor and manage any issues with processes, systems and communications related to the training service

• Participate in regular staff and training team meetings

General responsibilities

• Support the training manager in the efficient running of the training service

• Work collaboratively with whole staff team

• Actively participate in team and line management meetings

• Work with and in compliance with relevant legislation including, data protection, health and safety and equality legislation

• Other tasks reasonably expected - some occasional evening and weekend work may be

Required for which time in lieu will be offered.

PERSON SPECIFICATION

Essential

• Excellent organisational skills and attention to detail

• Excellent interpersonal skills which enable effective working relationships with people at all levels

• Strong ability to work independently on own initiative, prioritise and work to deadlines effectively

• Excellent communication skills; oral and written

• Computer competent including Outlook, Microsoft / SharePoint, and databases

Desirable

• Experience of further education and facilitating/supporting students’ training journey

• Knowledge and experience of CPCAB counselling course formats

• Data entry, spreadsheets, liaising with business and charity sectors

• Level 2 counselling qualification

HOW TO APPLY

Application should be made in the form of a CV and a covering letter explaining why you are applying for this role and what you bring in relation to the responsibilities.

Please email applications for this role to [email protected]

Applications are subject to a shortlisting process. Shortlisted candidates will be invited to interview for the role.

Application deadline is 12 noon on Monday 14th September 2026

Interviews will be held on Thursday 24th September.

Job Type: Part-time

Pay: £28,439.00 per year

Expected hours: 16.0 per week

Benefits:

• Company pension
• Free parking
• On-site parking
• Sick pay

Work Location: In person