Training Coordinator

About the Role

We are seeking a highly organised and customer-focused Training Co-ordinator to deliver efficient, compliant, and commercially effective training administration and scheduling support.

This role is central to the smooth delivery of training and assessments across a large team of multi-skilled Trainers and Assessors. You will act as the primary point of contact for internal and external customers, ensuring that all training requests are accurately processed, scheduled efficiently, and delivered in line with regulatory, client, and internal quality standards.

If you are detail-driven, confident communicating at all levels, and thrive in a fast-paced, compliance-led environment, this is an excellent opportunity to contribute to a high-performing training operation.

Key Responsibilities

Training Co-ordination & Scheduling

• Maintain and manage the company Training Calendar to ensure optimal resource planning and core trainer utilisation in line with SLA requirements.
• Coordinate training courses and assessments for internal and external customers.
• Accurately input course details (dates, venues, delegates, pre-requisites) into the training database.
• Confirm training logistics with trainers, instructors, and relevant stakeholders.
• Ensure training rooms, materials, and equipment are fully prepared for delivery.

Compliance & Standards

• Verify that all delegates hold the correct pre-requisites prior to booking and proactively resolve any gaps.
• Complete and upload accurate training documentation and results to the Sentinel database in line with business management procedures.
• Discharge all health and safety responsibilities to protect employees, learners, and visitors.

Customer & Stakeholder Management

• Act as the main point of contact for all training-related enquiries.
• Respond promptly to customer queries via email and telephone, resolving issues professionally and efficiently.
• Prioritise and manage report requests, ensuring delivery within agreed timescales.
• Communicate proactively with customers regarding report status or potential delays.
• Support client visits and promote training courses to maximise utilisation and strengthen customer relationships.

Process Improvement & Reporting

• Identify discrepancies in booking forms, paperwork, and database entries, ensuring corrective action is taken.
• Produce accurate reports and management statistics.
• Monitor training budget adherence and support cost control measures.
• Implement process improvements to enhance efficiency without compromising compliance or accuracy.
• Participate in management meetings and maintain continuous professional development.

Key Competencies

• Flexibility & Adaptability: Able to manage changing priorities and tight deadlines.
• Problem-Solving: Quickly resolve scheduling, compliance, or operational challenges.
• Interpersonal Skills: Build strong relationships across trainers, clients, and internal teams.
• Customer Focus: Deliver a high-quality, responsive service experience.
• Proactive & Enthusiastic: Self-starter with initiative and solution-focused mindset.
• Attention to Detail: Maintain accuracy across complex administrative processes.

Knowledge, Skills & Experience

• Experience working in a busy training or coordination environment
• Strong organisational and administrative capability
• Proficient in Microsoft Office (Outlook, Word, Excel)
• Experience managing data and producing management reports
• Excellent written and verbal communication skills
• Self-motivated with the ability to meet strict deadlines

Why Join Us?

This is an opportunity to play a pivotal role in a high-compliance, performance-driven training environment where operational precision and customer excellence are paramount. You will work alongside experienced trainers and stakeholders while contributing directly to workforce development and industry standards.