Training Coordinator

Training Coordinator – Virtual & Self-Learning Programs

IAS Group | Training Operations | Full-time | Reports to: Training Manager / Operations Head

About the Role

As Training Coordinator, you will manage virtual training batches and self-learning programs across IAS Group companies. You will schedule sessions, follow up with candidates, resolve support tickets and track training performance, working closely with local teams, trainers and auditors.

Locations covered: IAS-India, EAS, i3Matrix-India, i3Matrix-Malaysia, IAS-Singapore, IAS-Indonesia, IAS-USA, IAS-Australia, IAS-UAE, i3Matrix-USA and UQAS-USA.

Key Responsibilities

• Coordinate virtual training batches and self-learning enrolments across all assigned locations.
• Schedule sessions, assign trainers/auditors and keep training calendars updated in the ERP system.
• Track each batch: enrolment, exam status, evaluation and certificate dispatch.
• Follow up with self-learning participants whose exam, evaluation or certification is pending.
• Manage training coupons (internal and external), duration extensions and monthly enrolment tracking.
• Resolve trainee and candidate support tickets on time, with a target of 100% closure within SLA.
• Work with the technical team on virtual classroom setup, Zoom links and platform access issues.
• Call, WhatsApp or email candidates about enrolment, exam scheduling, fee collection and feedback.
• Monitor Google Reviews on training programs and escalate negative feedback within 24 hours.
• Submit daily reports (batch status, call logs, tickets, coupons, self-learning progress) via WhatsApp group and ERP.
• Submit monthly reports on schedule achievement, batch monitoring, performance, ticket closure and training revenue.
• Keep student records, batch data and certificate tracking 100% accurate and compliant with company policy and ISO standards.
• Handle bulk uploads of enrolments, exam results and certificate data in the ERP.

Experience & Language

2-4 Years of Relevant Experience

• Tamil, English and Hindi preferred.

Work Schedule

• Monday to Saturday, 9:00 AM – 6:00 PM IST (core hours). Punch in before 9:00 AM.
• Training runs on international time zones (IST, SGT, WIB, EST, AEST, GST), so shifts may be adjusted to match batch timings.
• Before each batch: check ERP session setup and enrolment data 30 minutes before start, and confirm Zoom/LMS links are active and shared.
• Stay reachable by phone/WhatsApp during the first 30 minutes of each international batch.
• Respond to urgent issues within 15 minutes during live sessions, such as ERP login failures, enrolment errors, exam portal problems, certificate errors or Zoom/LMS disruptions.

Work Expectations

• Be professional, smartly dressed, calm and polite in all communication.
• Be direct and decisive while keeping a professional approach.
• Keep personal gadgets away and avoid personal activity during work hours.
• Be flexible to work in client country time zones when needed.

Training & Onboarding

• Month 1 – Orientation: company profile and program flow, ERP (batch creation, enrolment, calendar), Zoom/LMS navigation, coupon system, support ticket workflow and SLAs, daily reporting format.
• Month 2 – Operations: independent batch scheduling and trainer assignment, self-learning tracking and follow-up, Google Review handling, 3-week advance training calendar, monthly reports and bulk uploads.

Pay & Benefits

• Salary as per the offer letter and company HR policy.
• Training Coordinator incentive and Feedback incentive from the first month.
• Batch completion bonus based on monthly performance.

Performance Review

Appraisals are based on the responsibilities above, with frequency and salary revision as per company HR policy.

Pay: ₹20,000.00 - ₹35,000.00 per month

Work Location: In person