Training Coordinator

JOB SUMMARY

The Sales Operations Training Specialist is responsible for the design, development, implementation, and continuous improvement of sales operations training programs, business processes, and learning initiatives that support organizational effectiveness and customer satisfaction. This position serves as a subject matter expert for sales operations processes, systems, and training programs, partnering with leadership to identify operational needs, develop solutions, and drive performance improvements across the organization.

Reporting to the Regional Sales Operations Manager, the Sales Operations Training Specialist exercises independent judgment and discretion in evaluating business needs, developing training strategies, recommending process improvements, and implementing programs that support organizational objectives.

ESSENTIAL DUTIES AND RESPONSIBILITIES: Other duties as assigned.

General

• Serve as a dependable and professional representative of the Company, demonstrating and promoting the Company's beliefs, philosophies, values, and business strategies.
• Act as a visible role model and resource for employees, managers, and internal support teams.
• Support organizational initiatives and contribute to the overall success of the Company.
• Perform other duties and functions important to the overall operation of the Company as assigned by the Operations Manager or Executive Leadership Team.

Customer Satisfaction and Performance Improvement

• Support the achievement and maintenance of exceptional customer satisfaction through effective training, operational support, and continuous improvement initiatives.
• Proactively analyze business needs, operational challenges, customer feedback, and performance trends to identify opportunities for improvement.
• Recommend investments, resources, tools, and training initiatives that support operational effectiveness and customer satisfaction objectives.
• Establish, implement, and maintain training curriculum and learning programs for Customer Service Representatives, Inside Sales Representatives, and other operational personnel.
• Implement, monitor, evaluate, and report training and process improvement results to the Regional Sales Operations Manager and Senior Vice President.
• Develop training metrics and evaluate program effectiveness through data analysis, employee performance trends, customer feedback, and business outcomes.
• Provide coaching, mentoring, and performance support to employees and managers as needed.

Training and Development

• Assess organizational, departmental, and individual training needs through collaboration with leadership and business stakeholders.
• Design, develop, implement, and maintain comprehensive training programs, learning materials, job aids, process documentation, and curriculum for Customer Service Representatives, Inside Sales Representatives, and other operational personnel.
• Administer and maintain Learning Management System (LMS) content, training records, learning pathways, and training compliance requirements.
• Facilitate instructor led, virtual, and self-paced training programs.
• Evaluate the effectiveness of training programs and recommend modifications and enhancements based on organizational needs, participant feedback, and performance metrics.
• Track employee training completion, progress, competency development, and performance outcomes.
• Support onboarding, cross training, succession planning, professional development, and continuous learning initiatives.
• Ensure training activities comply with Company policies, legal requirements, and operational standards.

Sales Operations and Process Improvement

• Analyze existing business processes, workflows, operational procedures, and performance metrics to identify opportunities for increased efficiency, productivity, profitability, growth, and customer satisfaction.
• Review and recommend business procedures and operational practices that impact quality, productivity, profitability, growth, and customer experience.
• Evaluate operational challenges and recommend process improvements, training solutions, and system enhancements.
• Participate in the planning, testing, implementation, validation, and rollout of new business processes, technologies, systems, and operational initiatives.
• Conduct system testing for potential new processes, procedures, and business applications.
• Serve as a subject matter expert on sales operations processes, policies, systems, and best practices.
• Lead or participate in cross functional and cross regional projects focused on operational excellence, process improvement, and business growth.
• Assist with special projects, partnership development initiatives, strategic business initiatives, and continuous improvement efforts.
• Monitor operational performance metrics and prepare recommendations for management based on findings, trends, and business needs.
• Develop and maintain standard operating procedures, workflow documentation, training resources, and process guides.

Business Partnership and Strategic Support

• Partner with leadership to align training, development, and operational initiatives with business objectives.
• Recommend investments, resources, systems, and tools needed to support operational and training objectives.
• Analyze business data, operational trends, employee performance metrics, and customer feedback to identify skill gaps, process inefficiencies, and development opportunities.
• Prepare and present recommendations, findings, business cases, project updates, and performance reports to management and executive leadership.
• Support organizational change initiatives through training, communication, implementation planning, and performance monitoring.
• Collaborate with cross functional stakeholders to support strategic initiatives and organizational objectives

Requirements:

EDUCATION/EXPERIENCE:

• Bachelor's degree preferred in Business Administration, Organizational Development, Education, Human Resources, Operations Management, or a related field.
• Minimum of two years of experience in a front-line Sales, Product, Customer Service, or Operations role.
• Minimum of five years of experience within wholesale distribution, industrial distribution, fasteners, hardware, OEM, contract manufacturing, or a related business environment.
• Minimum of three years of experience in business operations, training, organizational development, process improvement, or a related function.
• Experience developing, implementing, and administering training programs and learning materials preferred.
• Experience supporting business operations, process improvement initiatives, or organizational development activities preferred.

SKILLS AND REQUIREMENTS:

• Must be a U.S. Person as defined by ITAR (International Traffic in Arms Regulations).
• A minimum of 3 years of experience in business unit operations or a related role.
• Experience designing, implementing, and evaluating training programs and learning materials.
• Strong understanding of business operations, software applications, systems, workflows, and process improvement methodologies.
• Demonstrated ability to exercise independent judgment and make recommendations regarding training programs, operational improvements, and business processes.
• Strong analytical, problem solving, organizational, and project management skills.
• Ability to compile, analyze, interpret, and present operational and performance data to management.
• Excellent verbal, written, presentation, facilitation, and interpersonal communication skills.
• Ability to effectively present information and recommendations to employees, management, and executive leadership.
• Ability to work independently and collaboratively in a team environment.
• Ability to lead or participate in cross functional and cross regional teams as either a team leader or team member.
• Strong attention to detail and ability to manage multiple priorities and deadlines.
• Proficient in Microsoft Office Suite and business systems applications.

PHYSICAL REQUIREMENTS:

While performing the duties of this job the employee is often required to stand, sit, use computers, read, write, type, use copy machines, file paperwork, use telephones, and utilize written and oral communication to interact with clients, co-workers, and customers. Reasonable accommodation may be provided to enable individuals to perform the essential functions of this job.

Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Substantial movements (motions) of the wrists, hands, and/or fingers (paperwork, typing, using mouse/keyboard). The worker is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.

WORKING CONDITIONS:

Position is not substantially exposed to adverse environmental conditions (such as in typical office or administrative work.)

Req Benefits: Our company offers a comprehensive benefits package to all full time, regular employees located in the United States which include: Comprehensive medical, dental and vision; Vacation, sick time and holidays; Accident, life, disability and critical illness

Additional Details :

If this is a US based role the following applies. This position requires use of information or access to hardware which is subject to the International Traffic in Arms Regulations (ITAR). To perform the position, you much be a U.S. Person as defined by ITAR. ITAR defines a US Person as a US Citizen, US Permanent Resident (I.e. 'Green Card Holder'), Political Asylee, or Refugee.

DB Roberts offers a comprehensive benefits package to all full time, regular employees located in the United States which include:

• Comprehensive medical, dental and vision
• Vacation, sick time and holidays
• Accident, life, disability and critical illness insurance
• 401k retirement program with match
• Wellness programs
• Tuition reimbursement
• Referral bonuses
• Pet insurance
• Employee discount program
• And the day off for your birthday!