Training Coordinator

Overview
We are looking to recruit a Training Coordinator to join our highly successful training and consultancy firm. This is a newly created role, providing dedicated administrative and logistical support to our Client Services Managers and Sales team so that every course, event and assignment runs smoothly behind the scenes. We are looking for a well-organised, detail-focused candidate who enjoys a busy environment and takes pride in getting the details right.

The Role

Reporting to the Head of Client Services, the role is responsible for the administrative backbone of assignments: entering and maintaining accurate records, coordinating faculty and supplier logistics, preparing and quality-checking event materials, and issuing course documentation and digital certificates.

You will work closely with the Sales team and Client Services Manager on each account, as well as with faculty, suppliers and internal stakeholders, to ensure the operational delivery of every assignment is accurate, timely and consistent.

Duties include

• Co-ordinate availability from faculty and confirm the logistics for each assignment.
• Enter assignments into the event management system and shared trackers, administer changes and status updates, and inform all parties of any change, postponement or cancellation.
• Co-ordinate and quality-assure event materials, event delivery logistics, travel arrangements and the issue of post-course documentation.
• Book open course registrants onto courses, setup on learning portals, issue joining instructions and finalise invoice details.
• Add, update and delete content on the learning management platform.
• Prepare and issue post-event digital credentials or CPD certificates.
• Extract delegate feedback outcomes and issue to the CSM and Sales Lead.
• Oversee the review and update of e-learning modules ensuring the subject matter experts provide content and reviews within KPIs for issue to the client.
• Initial onboarding of new faculty members, requesting key business information and drafting contracts from templates.
• Maintain accurate and up-to-date records across the event management system and shared trackers.
• Maintain accurate and up-to-date records across the event management system and shared trackers.
• Provide general administrative support to the Client Services team, including scheduling and diary support where required.
• Previous experience in an administrative, co-ordination or events support role, with high-volume activity.
• Experience working in a fast-paced, reactive environment, with the ability to stay organised under pressure.
• A good understanding of training and development within the Financial Services industry, or another professional body such as an Institute or Membership body, would be advantageous.

Technical Skills Requirement

• MS Office - Outlook (professional user; will have to organise meetings, webinars), Word, Excel and PowerPoint. MS Teams or any similar collaboration software like Zoom and SharePoint experience.
• Experience with an event management system or the confidence to learn one quickly.
• SurveyMonkey / other survey platforms.

Personal Skills

• You will need strong interpersonal skills with excellent communication skills both written and verbal.
• Must have good organisational and administrative skills with proven planning capabilities.
• The ability to prioritise and manage several different tasks at once in order to effectively meet deadlines.
• You have attention to detail, you can proof read documents and find any grammatical errors or any other inconsistencies.
• You are happy to work independently or as a part of a team.
• You are able to thrive in pressured or stressful situations.
• You have an excellent understanding of client care and customer service.
• A committed and flexible attitude to the job.

Job Type: Full-time

Pay: £28,000.00-£31,500.00 per year

Benefits:

• Company pension
• Paid volunteer time
• Private medical insurance

Application question(s):

• Are you willing and able to work from an office in Milton Keynes?

Experience:

• Training & development: 1 year (required)

Language:

• English (required)

Work authorisation:

• United Kingdom (required)

Work Location: Hybrid remote in Milton Keynes MK9 3HP