Training Coordinator - IFS Academy

IFS is a billion-dollar revenue company with 7000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters–at the Moment of Service™. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge.

At IFS, we’re flexible, we’re innovative, and we’re focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society’s greatest challenges, fostering a better future through our agility, collaboration, and trust.

We celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.

By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.

We’re looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference.

If you want to change the status quo, we’ll help you make your moment. Join Team Purple. Join IFS.

IFS Academy is looking for a dynamic, open-minded and technology-minded individual to join us as a Training Coordinator.

The Training Coordinator will coordinate IFS Academy’s training, digital learning and certification activities across IFS employees, partners and customers. This includes managing digital learning, instructor-led training, learning plans, training events and learner support through the IFS Academy LMS and other digital tools.

The role will also focus on using AI, automation and new technologies to improve learner experience, operational efficiency and existing processes, while working with internal and external stakeholders to deliver high-quality training services.

• Coordinate training, digital learning and certification activities, including digital, virtual and classroom learning
• Manage learners, training plans, learning pathways, training schedules and LMS activities
• Support learner onboarding, training environment access and Academy Mailbox queries
• Build effective relationships with IFS teams, customers and partners
• Manage and coordinate training events and maintain the Academy training calendar
• Use AI, automation and digital tools to improve training operations and learner experience
• Identify opportunities for process, system and operational improvements and support their implementation
• Work with technology teams to resolve system issues and enhance Academy systems and processes
• Support training data, reporting and certification activities

Furthermore, the following skills and behaviors are also expected.

• Excellent verbal and written communication skills in English
• Strong organizational, analytical and problem-solving skills
• Customer-focused with strong stakeholder management and interpersonal skills
• Ability to multitask, prioritize and work independently and collaboratively
• Strong interest in technology, AI, automation and digital learning
• Ability to learn new systems, technologies and processes quickly
• Proactive and continuous improvement mindset
• Active listening, empathy, follow-up and accountability
• Live our values: Agile, Collaborative, Trustworthy

Essential:

• Degree or diploma in Information Technology, Information Systems, Business Management, Business Information Systems, Human Resource Management or a related discipline, with 1-3 years of relevant experience
• Strong communication, organizational and problem-solving skills
• Good understanding of business processes and an ability to quickly learn training and digital learning processes
• Basic technical aptitude and ability to work with business applications and LMS platforms
• Strong interest in AI, automation, digital tools and emerging technologies
• Ability to work effectively with internal teams, customers and partners

Desirable:

• Experience working with an LMS or enterprise business applications
• Experience coordinating physical, virtual or digital learning programs
• Experience with AI, automation, data/reporting or digital productivity tools
• Experience identifying and implementing process or system improvements
• Experience in technology, SaaS or software environment
• Previous experience in training coordination, digital learning or L&D would be an advantage

We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles, while also valuing inclusive workplace experiences. By fostering a sense of community, we drive innovation, strengthen connections, and nurture belonging. Our commitment ensures you can work in a way that suits you best, while also engaging with colleagues to share ideas and build meaningful relationships.