Training Executive

Role & responsibilities :

• Training a team of new hire associates upto 25-30 and ensure end-to-end process coverage during training. •
• Conduct in-person and virtual training sessions for new hires, based on the requirement.
• Design and manage training content and materials.
• Collaborate with subject matter experts to ensure training content is accurate and up-to-date.
• Facilitate interactive and engaging training sessions to ensure understanding and retention of information.
• Adapt quickly to changes in training requirements, delivery methods, or company policies, demonstrating flexibility as needed. Work closely with operational teams to understand challenges and develop targeted training solutions.
• Maintain comprehensive records of training activities, attendance, and performance outcomes.
• Execute assigned tasks and projects within specified timelines while maintaining high standards of quality and accuracy.
• On the Job training and coordination for certification.

Knowledge, skills, and abilities:

• Outstanding customer service skills & Basic knowledge of telephony

• Experience in managing voice + Chat or Email processes.

• Excellent verbal and written communication skills

• Exceptional organizational and time management skills

• Proficiency in basic Excel and PowerPoint skills

• Ability to work closely with other team members and departments.